Access More Documents Online
Your Enhanced Online Banking Document Experience is Here
Managing your important account documents is now even easier. Clients enrolled in eStatements can now securely access more account statements, notices, and other eligible documents directly within Online Banking—all in one convenient location.
Whether you’re reviewing a statement, looking for an important notice, or reducing paper clutter, your documents are available whenever you need them.
Why You’ll Love It
Your enhanced paperless document experience provides:
- Centralized access to important account documents
- Secure online delivery
- Less paper clutter
- Convenient 24/7 access through Online Banking
- Email notifications when new documents are available
Documents You Can Access Online
In addition to account statements, eligible documents may now be delivered electronically, including:
- Loan statements and notices
- CD maturity and renewal notices
- Escrow statements
- Overdraft notices
- Inactivity and dormant account notices
- Other eligible account communications
Availability may vary depending on your account type.
What Isn’t Changing?
- Tax documents will continue to be mailed and will also remain available within Online Banking.
- You will continue to have access to two years of account statement history online.
Already Enrolled in eStatements?
Good news—if you’re already enrolled in eStatements for an account, no action is required.
Eligible statements and notices for your enrolled accounts will automatically be delivered through Online Banking.
If you’d like to receive electronic documents for additional eligible accounts, such as CDs or loans, you can update your document delivery preferences within Online Banking.
Not Enrolled in eStatements?
If you currently receive paper statements and notices, your delivery preferences will remain unchanged.
If you’d like to enjoy the convenience of paperless document delivery, you can enroll in eStatements at any time through Online Banking.
Because enrollment is managed by account, you can choose which eligible accounts receive electronic statements and notices.
Business Clients
Business Online Banking clients can also take advantage of paperless document delivery.
Review your document delivery preferences within Business Online Banking to enroll eligible accounts and begin receiving statements and notices electronically.
If you have questions or need assistance, our team is here to help. Please feel free to contact your local branch or reach out to us anytime.
FAQs
Here are answers to some common questions about accessing and managing your documents through Online Banking.
Will I be notified when new documents are available?
Yes. Clients enrolled in eStatements will receive an email notification when new statements or eligible notices are available to review online.
Where can I find my documents in Online Banking?
Documents will be available in the same area where you currently access your eStatements—under the Accounts tab, select Statements & Notices—making it easier to view and manage important account communications in one place.
Will I stop receiving paper copies of these documents?
Clients enrolled in eStatements will receive eligible statements and notices electronically through Online Banking. If you’re not enrolled in eStatements, your current paper delivery preferences will remain unchanged.
What happens if I miss an email notification?
Your documents will remain available within Online Banking, so you can sign in and review them at your convenience.
Can I print or save copies of my documents?
Yes. Once you’ve opened a document within Online Banking, you can download or print a copy for your records.
Are my documents secure when delivered online?
Yes. Documents are delivered securely through Online Banking and can only be accessed after signing in to your account.
