Business Toolbox: How a HELOC from Cape & Coast Bank Can Help You in the New Year

Custom Master Bathroom Design Drawing with Cross Section of Finished Photo.

Custom Master Bahroom Design Drawing with Cross Section of Finished Photo.

As the year comes to a close, many homeowners look for ways to prepare for upcoming expenses or tackle desired home improvements. A Home Equity Line of Credit (HELOC) from Cape & Coast Bank can allow homeowners to address these needs with flexibility and affordability.

A HELOC allows homeowners to borrow against the equity in their home, making it a low-cost financing option. Unlike traditional loans that provide a lump sum at closing, a HELOC functions more like a credit card: homeowners have access to a credit line from which they can draw funds as needed. As the balance is repaid, those funds become available again for use. This feature allows expenses and payments to be managed according to a needs-based schedule.

HELOCs from Cape & Coast Bank come with several benefits. During the draw period, homeowners can make interest-only payments, freeing up monthly cash flow for other priorities. The bank provides both variable and fixed-rate HELOC options, allowing borrowers to select the structure that best fits their goals. Competitive rates typically make HELOCs more affordable than other credit options, such as personal loans. For eligible uses, such as home improvements, interest on a HELOC is, in some cases, tax-deductible (consulting a tax advisor is recommended to confirm eligibility).

Additionally, Cape & Coast Bank offers a fixed-rate Home Equity Loan (HELoan) for those seeking predictable monthly payments. With a discount available for automatic payments from a Coop bank account, this option is ideal for homeowners with larger, one-time expenses like major renovations. Those looking to invest in income-generating Accessory Dwelling Units (ADUs) also have support through the bank’s flexible qualification options, allowing projected rental income to count toward the HELOC qualification. The bank offers loan amounts up to $450,000 for the ADU loan, and has no limit on traditional HELOCs, suitable for a range of projects from home improvements to converting unused spaces into a rental unit.

All loan decisions for Cape & Coast Bank’s HELOC program are made locally in Hyannis, allowing for faster approvals, trusted service, and an understanding of our local market. Homeowners can apply online or consult with a bank representative to discuss their specific goals and determine the best loan structure for a HELOC. Whether planning a home improvement project, consolidating debt, or covering seasonal expenses, a HELOC from Cape & Coast Bank is designed to provide flexible support for financial needs.

For more details or to start a HELOC application, visit Cape & Coast Bank’s website.

Charlotte Green is the FVP, Residential Mortgage Sales Manager at Cape & Coast Bank. She can be reached at 508.568.3308 or cgreen@mycapecodbank.com. NMLS ID #994452

Member FDIC • Member DIF • Equal Housing Lender
Bank NMLS ID #520663

American Banker names Lisa Oliver as one of The Most Powerful Women to Watch for Second Consecutive Year

American Banker names Lisa Oliver as one of The Most Powerful Women to Watch for Second Consecutive Year Lisa Oliver, Chair, President and CEO of Cape & Coast Bank, has been named one of 2024’s The Most Powerful Women to Watch honorees by American Banker magazine. She was also named to the prestigious financial industry list in 2023.

Now in its 22nd year, American Banker’s The Most Powerful Women in Banking™ initiative recognizes individuals and teams for demonstrating exceptional leadership skills, strong business performance and a commitment to driving real outcomes for diversity, equity and inclusion in financial services.

“Keep your eyes on these women in the years ahead,” said Chana Schoenberger, Editor-in-Chief of American Banker. “They exemplify modern leadership, with significant contributions to both their businesses and the industry at large. It hasn’t been an easy year for banks and financial institutions, but progress continues — not by chance, but through the determined efforts of these women.”

In addition to leading The Coop to increases in net income, return on average assets and overall growth in total assets during a year when the global economic climate was less than robust, Oliver led a successful strategy to invest in digital tools and services to create a more client-supportive environment. She recruited a digital officer for the bank and enhanced and expanded banking and digital deposit account services across multiple channels. Oliver also focused on increasing cash management solutions and opportunities for business clients, expanding the bank’s fraud protection awareness efforts and elevating the organization’s enterprise risk management processes.

“I remain truly humbled and honored to be included among this extraordinary group of women who are making a profound impact on the nation’s banking industry,” said Oliver. “I must thank the entire team from the Coop for their support and tenacity in delivering exceptional banking products and superior customer service. I am also exceptionally proud of the Coop’s philanthropic efforts to help alleviate critical issues affecting our region and achieving our vision of transforming lives through the power of community banking.”

The honorees will be recognized at THE MOST POWERFUL WOMEN IN BANKING Gala on Oct. 24 at The Glasshouse in New York City.

Cape & Coast Bank Appoints Kenneth Tingle to Business Intelligence Manager

Kenny TingleCape & Coast Bank has announced the appointment of Kenneth Tingle to the newly created role of First Vice President, Business Intelligence Manager.

Under Kenny’s leadership of the Business Intelligence function, Cape & Coast Bank will further enhance and define the team process of data analytics to support collaboration across all bank departments.

Kenny, an accomplished financial services professional, joins the bank from Cambridge Trust, recently acquired by Eastern Bank, where he served as Data Analytics Manager before assuming duties as Vice President of Sales and Data Analytics. He also served as a Private Banking Manager with Cambridge Trust and as a Bank Manager with Belmont Savings Bank.

“We welcome Kenny and look forward to leveraging his notable business intelligence expertise to ultimately benefit our clients,” said Lisa Oliver, Chair, President and CEO of Cape & Coast Bank. “An enhanced ability to transform raw data into actionable insights will help us identify trends, anticipate customer needs and respond to market conditions – helping us fulfill our mission to be the best bank on Cape Cod.”

A graduate of Franklin Pierce University with a bachelor’s degree in finance, Kenny’s coursework includes cost accounting and finance as well as corporate marketing. He is also a former member of the New Hampshire Banker’s Legislative Committee.

“The Coop is an institution that is built on serving the community, and I look forward to joining a management team that is dedicated to continually enhancing its products and services,” said Kenny. “In my role managing business intelligence, I will work to drive the mission forward by promoting actionable solutions that have direct benefit to customers.”

What are 529 College Savings Plans?

Young male graduate student against university background, AI generated

Young male hispanic graduate student wearing academic hat and gown against of university background and graduates students. Generative AI

529 savings plans are tax-advantaged education savings vehicles and one of the most popular ways to save for college today. They can also be used to save for K-12 tuition. Much like the way 401(k) plans changed the world of retirement savings a few decades ago, 529 savings plans have changed the world of education savings.

529 plans were created by Congress in 1996 and have been modified through the years by various pieces of legislation. Known officially as “qualified tuition programs” or QTPs, 529 plans are so named because they are governed by section 529 of the Internal Revenue Code.

Tax advantages and more

529 savings plans offer a unique combination of features that no other education savings vehicle can match:

  • Federal tax advantages: Contributions to a 529 account accumulate tax deferred and earnings are tax free if the money is used to pay the beneficiary’s qualified education expenses. (The earnings portion of any withdrawal not used for qualified education expenses is taxed at the recipient’s rate and subject to a 10% penalty.)
  • State tax advantages: States are free to offer their own tax benefits to state residents, such as a tax deduction for contributions.
  • High contribution limits: Most plans have lifetime limits of $350,000 and up (limits vary by state).
  • Unlimited participation: Anyone can open a 529 savings plan account, regardless of income level.
  • Wide use of funds: Money in a 529 savings plan can be used to pay the full cost (tuition, fees, housing, food, books, supplies) at any accredited college or graduate school in the United States or abroad; for certified apprenticeship programs (fees, books, supplies, equipment); for student loan repayment (there is a $10,000 lifetime limit per 529 plan beneficiary and $10,000 per each of the beneficiary’s siblings); and for K-12 tuition expenses up to $10,000 per year.
  • Professional money management: 529 savings plans are offered by states, but they are managed by designated financial companies who are responsible for managing the plan’s underlying investment portfolios.
  • Flexibility: Under federal rules, you are entitled to change the beneficiary of your account to a qualified family member at any time as well as roll over (transfer) the money in your account to a different 529 plan once per calendar year without income tax or penalty implications.
  • Accelerated gifting: 529 savings plans offer an estate planning advantage in the form of accelerated gifting. This can be a favorable way for grandparents to contribute to their grandchildren’s education while paring down their own estate, or a way for parents to contribute a large lump sum. Under special rules unique to 529 plans, a lump-sum gift of up to five times the annual gift tax exclusion amount ($18,000 in 2024) is allowed in a single year, which means that individuals can make a lump-sum gift of up to $90,000 and married couples can gift up to $180,000. No gift tax will be owed, provided the gift is treated as having been made in equal installments over a five-year period and no other gifts are made to that beneficiary during the five years.
  • Transfer to ABLE account: 529 account owners can roll over (transfer) funds from a 529 account to an ABLE account without federal tax consequences. An ABLE account is a tax-advantaged account that can be used to save for disability-related expenses for individuals who become blind or disabled before age 26.

Choosing a 529 savings plan

Although 529 savings plans are governed by federal law, their implementation is left to the states. Currently, there are over 50 different savings plans available because many states offer more than one plan.

You can join any state’s 529 savings plan, but this variety may create confusion when it comes time to select a plan. Each plan has its own rules and restrictions, which can change at any time. To make the process easier, it helps to consider a few key features:

  • Your state’s tax benefits: A majority of states offer some type of income tax break for 529 savings plan participants, such as a deduction for contributions or tax-free earnings on qualified withdrawals. However, some states limit their tax deduction to contributions made to the in-state 529 plan only. So make sure to understand your state’s rules.
  • Investment options: 529 savings plans vary in the investment options they offer. Ideally, you’ll want to find a plan with a wide variety of investment options that range from conservative to more growth-oriented to match your risk tolerance. To take the guesswork out of picking investments appropriate for your child’s age, most plans offer aged-based portfolios that automatically adjust to more conservative holdings as your child approaches college age. (Remember, though, that any investment involves risk, and past performance is no guarantee of how an investment will perform in the future. The investments you choose may lose money or not perform well enough to cover college costs as anticipated.)
  • Fees and expenses: Fees and expenses can vary widely among plans, and high fees can take a bigger bite out of your savings. Typical fees include annual maintenance fees, administration and management fees (usually called the “expense ratio”), and underlying fund expenses.
  • Reputation of financial institution: Make sure that the financial institution managing the plan is reputable and that you can reach customer service with any questions.
  • User experience: Is the plan’s website easy to use? Can you easily take care of routine tasks online, such as set up automatic monthly contributions, change your contribution amount, research plan investments, find your rate of return, or request a withdrawal?

With so many plans available, it may be helpful to consult an experienced financial professional who can help you select a plan and pick your plan investments. In fact, some 529 savings plans are advisor-sold only, meaning you must go through a designated financial advisor to open an account.

Account mechanics

Once you’ve selected a plan, opening an account is easy. You’ll need to fill out an application, where you’ll name a beneficiary and select one or more of the plan’s investment portfolios to which your contributions will be allocated. Also, you’ll typically be required to make an initial minimum contribution, which must be made in cash or a cash alternative.

Thereafter, most plans will allow you to contribute as often as you like. This gives you the flexibility to tailor the frequency of your contributions to your own needs and budget, as well as to systematically invest your contributions by setting up automatic monthly transfers from your bank account.

As for investment changes, beware that under federal law you are allowed to exchange your existing plan investments for new investments only twice per year. In other words, if your existing plan funds are currently invested in plan portfolios A & B but you want to change them to plan portfolios C & D, you can do this only twice per calendar year. However, you generally have unlimited say in how your future contributions will be invested.

You will also be able to change the beneficiary of your 529 savings account to a qualified family member with no income tax or penalty implications.

529 prepaid tuition plans — a distant cousin

There are actually two types of 529 plans — savings plans and prepaid tuition plans. The tax advantages of each are the same, but the account features are very different. A prepaid tuition plan lets you prepay tuition at participating colleges, typically in-state public colleges, at today’s prices for use by the beneficiary in the future. 529 prepaid tuition plans are generally limited to state residents, whereas 529 savings plans are open to residents of any state. Prepaid tuition plans are much less common than savings plans.

Note: Investors should consider the investment objectives, risks, charges, and expenses associated with 529 plans before investing; specific plan information is available in each issuer’s official statement. There is the risk that investments may not perform well enough to cover college costs as anticipated. Also, before investing, consider whether your state offers any favorable state tax benefits for 529 plan participation, and whether these benefits are contingent on joining the in-state 529 plan. Other state benefits may include financial aid, scholarship funds, and protection from creditors.

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Prepared by Broadridge Advisor Solutions. © 2024 Broadridge Financial Services, Inc.

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Boston Business Journal Names Cape & Coast Bank Among the Most Charitable Companies in Massachusetts

The Boston Business Journal has named The Cooperative Bank of Cape Cod an honoree in its annual 2024 Corporate Citizenship Awards, a recognition of the region's top corporate charitable contributors.The Boston Business Journal has named Cape & Coast Bank an honoree in its annual 2024 Corporate Citizenship Awards, a recognition of the region’s top corporate charitable contributors.

The Business Journal annually publishes this list to showcase companies that promote and prioritize giving back to their communities.

“It is with honor that we present our list of the Top Charitable Contributors in Massachusetts – companies who gave $100,000 or more to Mass.-based in charities in 2023. Collectively, they gave more than $362 million in cash contributions – a true example of the business community coming together to help those in need.  We are proud to celebrate these organizations who give both money and time to make Boston a stronger and better place for all,” said Boston Business Journal Market President and Publisher Carolyn Jones.

This year 96 companies have qualified for the distinction by reporting at least $100,000 in cash contributions to Massachusetts-based charities last year as noted above. The honorees this year include companies from such industry sectors as financial and professional services, health care, technology, retail, and professional sports.

Cape & Coast Bank, whose contributions in many instances include both the corporation and its charitable foundation, will be honored at the BBJ’s 18th Annual Corporate Citizenship Awards on Thursday, September 5th at the Seaport Hotel. The evening will be filled with networking, making connections, and recognizing all the Charitable Contributors, the Alan B. Lewis | Alnoba CEO Social Leadership Award and our 2024 Corporate Citizenship Community Collaboration Awardees (previously our Partners of the Year).

“It is an honor to be recognized by The Boston Business Journal and included among other charitable contributors for 2024 Corporate Citizenship awards,” said Cape & Coast Bank, Chair, CEO and President Lisa Oliver. “The region’s housing crisis, compounded by inflationary pressures have many of our neighbors struggling financially. As a true community bank, Cape & Coast Bank is committed to supporting the many nonprofit organizations that are improving quality of life and providing hope for so many people on Cape Cod.”

Cape & Coast Bank Appoints Kathy Granlund as Small Business Relationship Manager

Kathy Granlund headshotCape & Coast Bank has announced the appointment of Kathy Granlund to the position of Vice President, Small Business Relationship Manager based at the bank’s East Harwich branch.

Kathy, a resident of Wellfleet and a former business owner, is an accomplished banking and finance professional with more than 20 years of experience with TD Bank, Santander and Rockland Trust.

“I’m thrilled to be working with Cape Cod’s true community bank,” said Kathy, “The Coop has an exceptional legacy of providing customized banking and financial solutions to meet the unique needs of our diverse communities, while supporting organizations dedicated to improving lives throughout Cape Cod.”

In her new role at Cape & Coast Bank, Kathy will help small business clients craft a financial plan that meets their goals including from payroll and merchant services, loans and digital banking. In addition, she will focus on cultivating and expanding the bank’s small business market throughout the region.

“Kathy’s extensive banking and finance experience and knowledge of the Cape Cod market are an ideal fit for Cape & Coast Bank,” said Lisa Oliver, Chair, President and CEO, Cape & Coast Bank. “She understands the importance of a community bank and its role in supporting small businesses and providing philanthropic support to the communities we serve. Kathy will be a tremendous asset to our team and to our clients.”

Kathy holds a bachelor’s degree in accounting from Assumption College and is actively engaged in a number of community related interests, including The Town of Wellfleet Finance Committee, The Yarmouth Chamber of Commerce Finance Committee and the Lower Cape Community Development Partnership.

Cape & Coast Bank’s Lisa Oliver and Lee Ann Hesse Win 2024 Massachusetts Bankers Association Women & Allies in Banking Awards

Lisa Oliver headshotLee Ann Hesse headshotCape & Coast Bank has announced that Chair of the Board, President and CEO Lisa Oliver and Executive Vice President and Chief Engagement Officer Lee Ann Hesse have received 2024 Women & Allies in Banking Awards from the Massachusetts Bankers Association.

The awards, presented at a recent conference in Framingham, Mass. by the organization’s Women in Banking Advisory Group, honor the achievements of remarkable individuals who have demonstrated leadership, professionalism and community service in the banking and finance industries.

Lisa was presented with the Champion for Women Award, and Lee Ann received the Achievement Award.

“It’s an honor to be recognized by the Massachusetts Bankers Association for something that is so important to me – supporting gender equity and inspiring women in the workforce to reach their full potential,” said Lisa. “I’m also incredibly proud of Lee Ann for receiving an Achievement Award, which celebrates a woman who has excelled in the banking and finance profession with a focus on exemplary community service.”

Lisa, who has more than three decades of banking and financial service management experience, was appointed Cape & Coast Bank’s first female president in 2017 and serves as Chair of the Board of Directors. She was named one of 2023’s The Most Powerful Women in Banking honoree by American Banker magazine and is also a member of the inaugural leadership team of the American Bankers Association Women CEO Peer Group. Lisa is also extensively involved in Cape Cod civic affairs and philanthropy, serving as Chair of the Cape Cod Chamber of Commerce and Board member and Clerk for The Cape Cod Foundation, a nonprofit organization that invests in the local community through scholarships and grants.

Lee Ann joined The Coop in 2013 following a two-decade career in banking and financial services in Boston and Cape Cod. She is active in the community, including serving as a Board Member of the Cape Symphony and a volunteer for Meals on Wheels. She is a past mentor with WE CAN’s Pathmaker Program, Board President of the Barnstable Land Trust, Member of the JFK Hyannis Museum Board, YMCA Cape Cod Human Resources Advisory Committee, the Barnstable-West Barnstable School Council and the Workforce Investment Board.

Six Employees Recognized for Outstanding Performance and Achievement

Congratulations to Sarah Swift, Jill Levesque, Andrea Merianos, Kristina Cormier, Jennifer Driscoll, and Brian HeggThe Cooperative Bank of Cape Cod has announced the promotion of six employees in recognition of individual performance and successes within the organization.

“I congratulate this extremely talented group of professionals on their well-deserved promotions,” said Lisa Oliver, Chair, President and CEO, The Cooperative Bank of Cape Cod. “They consistently exhibit high levels of subject matter expertise and customer service commitment by always going the extra mile to ensure clients have the best banking experience possible. I also applaud this group’s commitment to community service and volunteerism – they truly embody the Bank’s vision to transform lives through the power of community banking.”

Promotions recently approved by the bank’s Board of Directors include:

  • Sarah Swift was promoted to Vice President, Retail Administration Manager with responsibility for vendor management, training, reporting, maintenance and creating tools and procedures to enhance efficiencies within the bank’s retail operations. She also leads the bank’s efforts in all branch operations, compliance and regulatory procedures.
  • Jill Levesque was promoted to Assistant Vice President, Deposit Operations Manager with management responsibility for electronic delivery channels, payment systems, and enhancing performance as well as exceptional customer service across the bank’s deposit operations team. Additionally, she manages vendor relationships and represents the department in audits and regulatory procedures.
  • Andrea Merianos was promoted to Assistant Vice President, Learning and Development Officer with responsibility for promoting talent development opportunities for all bank personnel. In addition to assessing learning needs, designing and implementing effective training programs, she also is charged with managing training records through the bank’s Learning Management System while partnering with HR on recruitment and engagement efforts.

The Bank also welcomed three employees to the ranks of Bank Officer:

  • Kristina Cormier was promoted to Senior Commercial Loan Administrator, Officer. Her responsibilities include supporting the commercial banking team in preparing loan documentation, maintaining collateral and credit files, ensuring regulatory adherence in the loan process, and ordering necessary reports to mitigate bank risk. She also assists the bank’s small business relationship managers with loan processes.
  • Jennifer Driscoll was promoted to Senior Marketing Coordinator, Officer, responsible for all advertising and marketing efforts at the bank including product line promotions, sales campaigns, brand management and market research. In addition to managing a yearly calendar of events and liaising with external vendors, she supervises all graphic design, copywriting and production for bank messaging across diverse media platforms.
  • Brian Hegg was promoted to System Administrator, Officer. Responsible for maintaining and upgrading the bank’s computer hardware and software, tasks include mobile device management, managing inventory systems, end-user technical support and training, and remote support. The position serves as a secondary for IT application administration, documenting and updating department procedures to ensure smooth and compliant operations of all bank systems.

Cape & Coast Bank Awards $148,750 to Local Nonprofits

The Cooperative Bank of Cape Cod supported The Women and Girls Fund of The Cape Cod Foundation, the YMCA, Arts Foundation of Cape Cod, Independence House, Inc, Housing Assistance, and Love Live Local. The Cooperative Bank of Cape Cod supported Helping Our Women, Big Brothers Big Sisters, Falmouth Housing Trust, Heritage Museums and Gardens, Belonging to Each Other, and HECH.Cape & Coast Bank, through its Charitable Foundation Trust and corporate giving programs, has awarded $148,750 in grants and donations to local nonprofit organizations dedicated to improving the lives of Barnstable County residents.

“This quarter’s grant recipients truly reflect The Coop’s vision to transform lives through the power of community banking,” said Lisa Oliver, Chair, President and CEO, Cape & Coast Bank. “As a true community bank, we have a commitment and expectation to help alleviate the major issues affecting Cape Cod, including affordable housing, poverty, social justice and racial and economic equity. I congratulate all the extremely deserving nonprofit organizations that received grants from The Coop and look forward to supporting their work now and in the future.”

During the recent quarterly meeting of the foundation’s Board of Trustees, the following new grants were awarded for the first quarter of the bank’s 2025 fiscal year:

  • $25,000 to Helping Our Women, distributed in four annual installments, for support of its Women Thriving campaign, which includes the new Ann Maguire Women’s Wellness Center in Eastham. The grant will also help fund Helping Our Women’s Peer Wellness Coaching program and much-needed updates to its Provincetown facility.
  • $25,000 to Heritage Museums & Gardens, distributed in four annual installments, to support the Barbey Family Welcome Center, a 9,000-square-foot three-building facility scheduled to open in 2025. The new welcome center will elevate the guest experience by providing a gracious gateway for visitors to prepare to enjoy a day of exploration, discovery and learning on the Sandwich museum’s 100-acre grounds.
  • $15,000 to Harwich Ecumenical Council for Housing to be used for expansion of its Rental Assistance Program, which helps people stay in place to creates stability for residents, employees and the community workforce on Cape Cod.
  • $10,000 to Belonging to Each Other to support its $1.3 million campaign to purchase and renovate the former Gerald Flynn House in Falmouth to be used as a shelter in the winter months for those experiencing homelessness and as housing for seasonal workers during the summer.
  • $5,000 to Falmouth Housing Trust to help fund its Waquoit Project, a plan to create six affordable workforce homes on a 3.8-acre parcel with a pond that connects to the Waquoit Bay National Estuarine Research Reserve. The project will initially provide housing for more than 20 people in new, energy-efficient homes restricted as affordable housing in perpetuity.

The Coop Foundation also issued the final $6,250 installment of a four-year $25,000 grant award to Big Brothers Big Sisters of Cape Cod & The Islands to help expand mentoring services to youth throughout the region.

The Coop has also disbursed more than $100,000 in funding support from its Corporate Giving program to almost 50 local nonprofits to date in the first quarter.  Most notable donations include:

Cape & Coast Bank Announces Branch Organization Changes

Cape & Coast Bank has announced organizational changes to its Retail Banking team in recognition of individual performance and successes within the organization.

  • Maeghan DeLellis was promoted to Retail Sales and Service Delivery Manager. With her promotion, she will play a pivotal role driving the design, communication, and implementation of retail sales tools including products, services, programs and campaigns. Meaghan has been an invaluable member of Cape & Coast Bank team for the past 11 years, demonstrating her focus on delivering outstanding client service.
  • Jay Fabbio has been named Branch Manager – Small Business Specialist for the Sandwich branch. Having demonstrated his capabilities at the Marstons Mills branch, Jay’s grounded leadership style, dedication to clients and team members, and results-oriented focus will significantly enhance the success of the Sandwich office.
  • Brendan Pike will lead the combined branch teams of West Barnstable and Marstons Mills. Brendan’s additional management responsibilities in Marstons Mills will complement his continuing exemplary leadership in West Barnstable.
  • Robert Brackett III has been promoted to Assistant Branch Manager of the West Barnstable branch. Robert’s steady progression from first hire at the West Barnstable branch to Assistant Branch Manager is marked by his strong base of leadership skills and an ability to integrate technology and provide outstanding support for clients.

“I congratulate Brendan, Jay, Meaghan, and Rob,” said Lisa Oliver, Chair, President, and CEO. “These changes demonstrate a personal commitment to operational excellence and client service, as well as the bank’s dedication to nurturing and empowering team members to embrace new challenges and opportunities.”