Christine Parent Named Vice President, Commercial Relationship Manager; Vanessa Kusy Named Branch Manager, Small Business Specialist
Cape & Coast Bank recently announced the internal promotion of two longtime employees, recognizing their strong performance and commitment to powering local communities through personalized banking and customer service. Effective immediately, the Bank has elevated Christine Parent to Vice President, Commercial Relationship Manager, and Vanessa Kusy to Branch Manager, Small Business Specialist in Marstons Mills.
“At Cape & Coast Bank, building strong, lasting relationships is at the heart of what we do,” said Erik Porter, Cape & Coast Bank President and CEO. “Christine and Vanessa embody this commitment every day. I’m grateful for their leadership and proud to see them take this next step in their careers.”
Parent, who launched her financial career with Cape & Coast Bank 14 years ago, has built deep knowledge and strong client relationships with previous roles including Commercial Lending Assistant, Credit Analyst, Portfolio Manager, and Business Banking Credit Solutions Specialist.
With a strong understanding of commercial lending, market analysis and unique challenges for businesses in the region, Christine provides business clients with sound financial advice, creating solutions tailored to their specific needs and ensuring lasting success.
A resident of Marstons Mills, Christine is heavily involved in her community and is President and treasurer of the Cape Cod Art Center, a YMCA board member, and a member of the Cape & Coast Bank Foundation Board of Directors
Vanessa Kusy, Branch Manager, Small Business Specialist
Kusy, an experienced retail banking professional, joined Cape & Coast Bank as a Universal Banker in 2021, and has continued to grow within the organization, assuming roles of increased responsibility during her tenure.
As branch manager in Marstons Mills, Kusy oversees day-to-day operations, grows new and existing client relationships, and provides guidance and a motivational team environment for the entire branch.
Kusy resides in Marstons Mills and volunteers with Meals on Wheels and is actively engaged in supporting local community initiatives.
Appoints New Board Members and Corporators to Guide Bank Forward Toward Digital and Operational Transformation
Cape & Coast Bank reported strong financial growth, elected six new members to its governance body and highlighted a major philanthropic impact across Cape Cod at its annual meeting for the fiscal year ending March 31, 2026.
Cape & Coast Bank President and Chief Executive Officer Erik Porter reported the bank grew its total assets to $1.67 billion – a nearly 4% increase over the previous fiscal year, substantially increased net income to $8.7 million and recorded core deposit growth of 6%. The bank also reported robust performance in commercial loan and residential mortgage originations.
Porter also outlined the bank’s strategy for its fiscal year 2027 during the annual meeting, emphasizing a strategic digital and operational transformation that places an exceptional and personalized client experience. He also discussed the organization’s strategy to enhance its position as the region’s “bank for business” by empowering businesses and their employees to thrive by providing tailored financial solutions, unmatched expertise and counsel and a commitment to innovation.
“Cape & Coast Bank continues its solid growth trajectory, even in uncertain economic conditions, which reflects the strength of our community focus and the dedication of our team of professionals, who love what they do,” said Porter. “We look forward to providing an exceptional customer experience, aligned with our mission to be the best bank for Cape Cod, as we continue to evolve and transform to meet the growing demand for digital banking products and technologies.”
The bank also announced through its corporate giving initiatives and the Cape & Coast Bank Foundation, that provided $443,390 in grants and community support to local nonprofit organizations in fiscal year 2026. These funds helped to address food insecurity, housing challenges, and access to healthcare across Cape Cod. Nonprofits highlighted during the annual meeting included Falmouth Service Center, Lower Cape Outreach Council and Duffy Health Center.
New Members Elected to Serve on Bank’s Governance Team
Three new members of the Cape & Coast Bank Board of Directors, and three new Corporators, were elected at the annual meeting.
New Directors:
Christine Murphy, Chief Financial Officer and Executive Vice President, Barnstable County Mutual Insurance Company.
Joel Sharmon, former partner at RSM US LLP, a leading provider of assurance, tax and consulting services.
Christian Valle, President and Chief Operating Officer, The Valle Group, an award-winning custom home builder.
New Corporators include:
Lee Ann Hesse, Executive Vice President and Chief Engagement Officer, Cape & Coast Bank.
Theresa McLaughlin, Global Head of Marketing & Digital Transformation, T. Rowe Price.
Graham Silliman, Managing Partner and Founder, Better Food LLC, a local restaurant developer and operator.
The meeting also marked the retirement of longtime Board of Directors members Nancy Garran, who served 33 years, and Chris Lynch, who served 15 years.
“I am profoundly grateful to Nancy and Chris for their years of service as members of the Cape & Coast Bank Board of Directors and the expert guidance they provided to the organization,” said Porter. “On behalf of everyone at the bank, we wish Nancy and Chris a happy and healthy retirement.”
As community banking continues to evolve, relationships remain at the heart of every client interaction. Cape & Coast Bank has appointed Christine “CJ” Conrad to the newly created role of Chief Client Experience Officer in response to rising client demand for faster, more seamless service across digital banking, deposit operations, the Customer Assistance Center, and marketing, aligning and optimizing teams that are central to the client experience. Conrad will report directly to Cape & Coast Bank President and Chief Executive Officer Erik Porter.
“CJ will make an immediate impact on Cape & Coast Bank as we evolve and align functional teams to create unparalleled community banking client experience consistent with our performance and growth strategy,” said Porter. “She is a proven and approachable leader who fully understands how all the elements of superior client experience – operations, digital, marketing and customer service – interact. As a longtime Cape Cod resident, CJ also has a strong understanding of the communities and clients we serve.”
Conrad, an accomplished banking professional with more than 15 years of progressive leadership experience, joins the bank from Middlesex Federal Savings, where she most recently held the position of Senior Vice President, Operations and Innovation. She has also held senior sales, marketing and customer experience roles at Martha’s Vineyard Bank, Cape Cod Five Cents Savings Bank, Capital Bank and Androscoggin Bank.
“I look forward to helping guide Cape & Coast Bank as it navigates the new era in community banking, including the increased adoption of digital technologies, while meeting and exceeding client service expectations,” said Conrad. “I am also thrilled to once again serve the community and region where I reside with my family.”
Conrad holds a master’s degree in banking and financial services management from Boston University. She also earned a bachelor’s degree in art from Bates College, and a bachelor’s degree in design from the Rhode Island School of Design.
Appoints Mary Kay Shea Chief Financial Officer and Brent Grable Chief Information Officer; Elevates Shanika Rogowski to Chief Consumer and Residential Banking Officer
Mary Kay Shea
Brent Gable
Shanika Rogowski
Cape & Coast Bank announced key additions and a promotion within its management team to advance its strategy to be the bank for business, expand core deposit relationships and enhance operational efficiency and digital capabilities. The Bank has appointed Mary Kay Shea as Chief Financial Officer and Brent Gable as Chief Information Officer and promoted Shanika Rogowski to Chief Consumer and Residential Banking Officer.
Since 2020, Rogowski has led the bank’s residential lending team. In a new and expanded role, she will also oversee retail banking and investment services, including the bank’s retail branch network, with a focus on deepening client relationships and driving deposit growth.
“Mary Kay and Brent are valuable additions to the Cape & Coast leadership team as we bolster our industry expertise to accelerate growth and address the evolving banking, technology and financial service needs of the communities we serve,” said Erik Porter, Cape & Coast Bank President and CEO. “I also congratulate Shanika on a well-deserved promotion as she builds upon her deep understanding of the bank’s culture and customer base. She has a strong record of delivering results, a deep understanding or our customers, and she is well-positioned to successfully lead the consumer relationship strategy across multiple business channels.”
Porter also cited deep community banking experience, strategic execution acumen and strong team leadership as key attributes that Shea, Grable and Rogowski bring to the bank’s senior management team.
Shea, an accomplished financial professional with more than three decades of experience, joins Cape & Coast Bank from 1st Colonial Community Bank in New Jersey, where she has served as Executive Vice President and Chief Operating and Financial Officer since 2023. She has also held senior management roles at Royal Bank America, Parke Bank and Wainwright Bank & Trust Company.
Reporting directly to Cape & Coast Bank President and Chief Executive Officer Erik Porter, Shea will be responsible for treasury, budgeting, tax, accounting, asset and liability management and financial control activities for the institution.
“I am excited to join Cape & Coast Bank, an organization that embodies the true spirit and power of community banking,” said Shea. “With more than 30 years of experience working with community banks, I realize the importance of cultivating personal connections with business owners and clients. By empowering cross-functional internal teams and fostering collaboration with customers, Cape & Coast Bank will continue to achieve profitable growth and deepen its financial commitment to the region.”
Shea earned a bachelor’s degree in economics from Boston College Carroll School of Management.
Grable brings more than 25 years of experience to Cape & Coast Bank, most recently serving as Chief Information Officer at HarborOne Bank. He also held senior Information Technology roles at Santander Bank and State Street Bank.
Reporting directly to Chief Operating and Risk Officer Scott Kwarta, Grable will oversee technology, business intelligence and project management.
“Technology continues to evolve and transform the community banking environment,” said Grable. “Cape & Coast Bank is committed to strengthening its technology capabilities and I welcome the opportunity to leverage my experience aligning innovation with business strategy to improve customer experience, strengthen operations and support sustainable growth.”
Grable earned a bachelor’s degree in economics from Colgate University and a master’s degree in business administration from Babson College.
With more than 30 years of industry experience, Shanika Rogowski joined Cape & Coast Bank in 2020 and has served in senior consumer and residential lending roles of increasing responsibility. She has also held senior positions at Mansfield Bank, Cambridge Savings Bank and Professional Advantage Financial Group.
Rogowski, who will report directly to Cape & Coast Bank President and Chief Executive Officer Erik Porter, is also a member of the Massachusetts Mortgage Bankers Association board of directors.
“I am honored to assume the role of Chief Consumer and Residential Banking Officer,” said Rogowski. “Cape & Coast Bank has built a strong, experienced team across residential lending, retail banking, and investment services, all focused on delivering an excellent client experience. In this expanded role, I look forward to building on that foundation by further aligning these areas to deepen relationships, enhance how we serve our customers, and help businesses and individuals achieve their financial goals.”
Phishing scams often look legitimate at first glance, and even cautious users can be caught off guard. This video walks through a real-world example of a fake IRS text, showing how easily someone could be tricked. Learn how to spot suspicious links, recognize common scam tactics, and take safer steps to verify important financial information. Want to stay ahead of scams? Check out our free security awareness seminars for more tips and training.
Spot the Scam: Bank Impersonation Calls
Don’t let a “spoofed” call drain your account. We break down a common bank impersonation scam where scammers use a false sense of urgency to get your one-time passcodes. Remember that we’ll never ask for your passcode over the phone, we’ll never pressure you to move money to “protect” it, and when in doubt, hang up.
Join us for a security seminar designed to help you stay safe and confident. We’ll talk through the top scams targeting older adults, how to spot them, and how to avoid becoming a victim. You’ll also learn what to do if you or someone you know is scammed. Plus, our experts will be on hand to answer any questions you may have.
10:30 a.m. Tuesday, April 14, at Harwich Community Center: Paul will be joined by Chris Cataldo, East Harwich Branch Manager-Small Business Specialist. Click here to register.
2 p.m. Tuesday, April 14, at Eastham Public Library: Paul will be joined by Chris Cataldo, East Harwich Branch Manager-Small Business Specialist. Click here to register.
5:30 p.m. Thursday, April 23, at Harwich Community Center: Paul and Chris will walk through the latest scams and answer questions. Click here to register.
10 a.m. Friday, April 24, at Whelden Memorial Library: Paul and Marc Petrocchi, West Barnstable Branch Manager-Small Business Specialist, will lead the presentation. Click here to register.
4 p.m. Wednesday, May 20, at Snow Library in Orleans: Paul and Chris will be joined by an officer from the Orleans Police Department. Click here to register.
2:30 p.m. Wednesday, June 24, at Brewster Council on Aging: Paul and Chris will discuss scams and answer questions. Click here to register.
2 p.m. Tuesday, Oct. 13, at Brewster Ladies’ Library: Paul and Chris will discuss scams and answer questions.
Light refreshments will be provided. We’re planning more seminars across the Cape, so stay tuned if you cannot make these.
For more fraud prevention tips, please visit our security page.
Cape & Coast Bank has launched its Future Leaders scholarship program and is now accepting applications from Cape Cod high school seniors graduating this spring.
Cape & Coast Bank will award up to four, one-time, $2,500 scholarships to high school seniors residing in and enrolled at Barnstable County schools who plan on attending a two– or four-year accredited college or university. Seniors attending a post-graduate vocational or trade school are also eligible.
The scholarship program has been established to provide financial assistance to students who show leadership acuity through formal roles like athletics or student government, or demonstrate leadership qualities including integrity, collaboration, accountability and a dedication to community service and improvement.
“Cape & Coast Bank is proud to introduce the Future Leaders Scholarship as part of its ongoing commitment to supporting education and investing in the long-term success of our local community,” said Cape & Coast Bank President and CEO Erik Porter. “We look forward to a robust response to the application process and welcome the opportunity to assist high school seniors who are destined the be the next generation of impactful leaders on Cape Cod.”
The simple online application process includes a questionnaire, providing a list of school or community activities, writing a short essay submission and supplying one letter of recommendation from a non-family member.
Interested students can visit our website to apply, and all applications will be considered based on academic performance, participation in leadership roles or demonstration of leadership qualities. The deadline to apply for the Cape & Coast Bank Future Leaders Scholarship is April 30, 2026.
The Blizzard of 2026 has had quite an impact on the Cape, Islands, and other parts of New England. It’s been one for the record books – which has also caused many disruptions to everyone’s normal routine. We thank you for your patience as we have worked to safely reopen our branches, Customer Assistance Center, and Operations Center for normal business operations.
The good news is that tomorrow, Wednesday, February 25, Cape & Coast Bank will reopen most branch locations and our Customer Assistance Center. Please note the following branches will remain closed tomorrow: East Dennis, West Barnstable, East Harwich, and King’s Way. Depending on lingering conditions and continuing weather-related impacts, our opening times may be staggered. We need to allow time for our staff to ensure that each location is ready and safe to welcome you back, as we resume business as usual.
For real-time updates on branch hours and opening times, please check our website at capeandcoastbank.com for the latest information. Or call our Customer Assistance Center at 508.568.3400 or email assist@capeandcoastbank.com. We look forward to getting back to business tomorrow and our team is ready to provide the support you need.
You can also bank 24/7 through our mobile app or online banking. If you haven’t yet downloaded the app, now is a great time to explore it! The app is available for download and offers a simple, secure way to manage your accounts, make transfers or payments, deposit checks, and access a wide range of other services, all without having to leave your home.
We appreciate your understanding as we navigated these weather challenges and are thankfully on the other side of the storm. Again, many thanks for your continued trust for your banking needs.
Stay safe and take care, The Cape & Coast Bank Team
Wire and ACH fraud often doesn’t start with a big red flag. Instead, it begins when fraudsters quietly take over the email account of a trusted vendor, customer, or partner. Once inside, they can see past conversations, invoices, and payment schedules – giving them everything they need to convincingly impersonate a legitimate contact.
Using this access, fraudsters can send emails that look to be true, including asking for a change to payments. They’ll often claim it’s a routine update and press for changes immediately. They might even apologize for the urgency.
This is the critical moment when fraud succeeds or fails.
Any request to change payment details that comes through email should be treated as a warning sign. Even if the email appears to be from a trusted source, do not respond directly to it. Do not click links, reply with questions, or call a phone number listed within the email.
Stop and verify the request using a trusted method, such as calling a known, verified phone number that you already have on file. Confirm the change with a person before taking any action. Remember, no one should be upset that you’ve taken this precaution.
Wire and ACH fraud relies on speed and assumption. Slowing down and verifying payment changes through trusted channels is one of the most effective ways businesses can protect themselves.
What to do if you’ve been scammed:
Stop further damage: Cut off contact with the scammer and secure accounts.
Report it fast: Contact us immediately at 508.568.3400. We’ll help secure your accounts, change your passwords, and guide you through fraud reporting and recovery steps. Plus, contact your local police department to report the scam and see what steps can be taken.
Update passwords: Change any shared passwords and avoid reuse.
For more fraud prevention tips, please visit our security page.
Exemplifying its commitment to Powering Local, Cape & Coast Bank has promoted key members of its Residential and Consumer Lending to optimize and simplify the mortgage and loan process.
“Having access to financing for buying a home, making improvements, or consolidating debt makes a real difference for families and our local economy,” said Erik Porter, president and CEO, Cape & Coast Bank. “As a true community bank, we believe getting a residential or consumer loan should be straightforward and timely. That’s why we’re proud to promote team members into new roles dedicated to simplifying the application process and providing even more personalized service for homeowners and personal lending clients.”
Charlotte Green, Residential and Consumer Lending Sales & Service Manager. Charlotte will oversee the mortgage loan officer teams with expanded oversight of loan processing and closing specialist teams. This new approach will help clients by creating a seamless and transparent process from application to closing. With more than 15 years of experience, Charlotte has a wealth of financial and institutional knowledge, along with a dedication to service excellence and forging community partnerships. Additionally, Charlotte is deeply rooted in the community, serving on the board for Habitat for Humanity of Cape Cod and providing financial literacy for the Falmouth school system.
Kim Olson, Residential and Consumer Lending Administration Manager. Kim will oversee numerous aspects of Consumer and Equity lending, including compliance, quality control, audits, vendor management and technology administration. With more than 30 years of experience, Kim is dedicated to community housing, volunteering with Habitat for Humanity of Cape Cod as well as Housing Assistance Corp.
Meghan MacDonald, Loan Production Specialist. Meghan will work with loan officers and loan specialists to make the communication process smoother. She will also ensure accurate data input and oversight of critical compliance components, including initial loan disclosing.
Please note you are leaving the Cape & Coast Bank website. Cape & Coast Bank does not endorse or guarantee products, information, or recommendations provided by linked sites and Cape & Coast Bank is not liable for any products or services advertised on these sites. Each third party may have a privacy policy that differs from Cape & Coast Bank. Any linked website may provide less security than Cape & Coast Bank's website.
