Security Help Center
Step-by-Step Support from Local Fraud Specialists
Helping You Stay Ahead of Fraud
Fraud can be stressful, but you’re not alone. Follow these practical steps to protect your accounts while our team provides guidance and support every step of the way. Our team is here to help at 508-568-3400.
Suspect Account Compromise?
- Update passwords promptly starting with banking, email, and social media
- Disconnect any affected devices from the internet until antivirus checks confirm safety
- Call us at 508-568-3400 for account review and guidance.
- Review credit reports for new accounts and consider placing fraud alerts with bureaus
- Keep records of suspicious emails, texts, and calls with screenshots or notes
If Your Card or Account Is Compromised
- Report lost, stolen, or compromised cards by calling 508-568-3400
- Review recent transactions online and dispute any unauthorized charges
- Request replacement cards and update automatic payments with new information
- Set up account and card alerts for all future transactions and activity
- File a police report if fraudulent charges exceed $500 or identity theft is suspected
Steps to Protect Your Accounts
Pause Account Activity
Freeze cards, update passwords, and secure online access
Call Cape & Coast Bank
Reach us at 508-568-3400 for guidance and protection
Keep Good Records
Save emails, texts, calls, and transaction details
Report the Incident
File reports with local police and the Federal Trade Commission
Fraud Protection FAQs
Find quick answers for common fraud questions. If you’re worried about suspicious activity, give us a call at 508-568-3400.
What if I gave my SSN to a phone scammer?
Call us at 508-568-3400, contact Social Security, place a fraud alert with credit bureaus, and keep an eye on your accounts.
Someone opened credit cards in my name?
That’s identity theft. Call 508-568-3400, place credit freezes, file a report, and work with us to dispute fraudulent accounts.
I clicked a suspicious link – am I hacked?
Take a breath. Update your passwords, run antivirus scans, call us for account review, and watch statements closely.
My elderly parent is being scammed?
We can help. Call 508-568-3400 and also reach the Mass Elder Fraud Hotline at 1-888-243-5337 for guidance.
How do I know if the bank really called me?
We’ll never ask for your password or full account number. If in doubt, hang up and call us at 508-568-3400.
Fraud Help When You Need It
If you’re facing fraud, identity theft, or suspicious activity, we’re here to help. Our local fraud specialists offer knowledgeable guidance to protect your accounts and support your recovery.
Complete Fraud Recovery Resources
Access step-by-step guides, official forms, and expert support for every type of fraud situation. Our comprehensive resource library helps you recover faster.
Helping You Bounce Back from Fraud
Recovering from fraud is easier with the right help. Our specialists offer clear, compassionate guidance every step of the way.