Business Toolbox: Prevent Paycheck Fraud With Positive Pay

Stephanie Burbine headshot

Stephanie Burbine can be reached at 508.568.3213 or sburbine@mycapecodbank.com.

Unfortunately, scammers never take a break and lately banks are seeing a concerning trend: the rise of check fraud. As a business owner, you may be asking yourself – “How can I best protest my operational checking accounts from check fraud?”

The best option to safeguard against check fraud is get “Positive Pay.” Not only does it fight check fraud, but also it’s available free of charge at Cape & Coast Bank.

Positive Pay is a program with two parts: Check Positive Pay and ACH Positive Pay.

Check Positive Pay matches checks issued by a business with those presented for payment. Information loaded into the Positive Pay portal includes the check number, check date, dollar amount, and payee name.

As checks are presented to the bank, Positive Pay compares each check with the information on file. If details do not match, the business will receive an email alert prompting a review of any discrepancies, also enabling the issuer to make a pay or return decision for each item.

ACH Positive Pay protects against electronic payments fraud. It prevents unauthorized companies pulling funds from your business account. For example, ACH Positive Pay monitors debits to a business account based on rules established for various vendors.

Vendors to whom regular payments are sent can be added to an approved list. Vendors not authorized to withdraw funds from an account can be added to a blocked List. Whenever an ACH debit transaction that does not meet rules established by a business is detected, an alert is issued, and action can be taken.

Positive Pay is easy to use, featuring multiuser access with specific levels of authority, flexible check file formats, and the ability to cache up to a year’s worth of historical data.

Cape & Coast Bank encourages all business clients to enroll in Positive Pay. Not only is it a safeguard against suffering monetary loss, but it also saves untold hours of time that might otherwise be spent investigating a case of fraud. In addition, a business’s reputation is protected.

Cape & Coast Bank is committed to community, and that includes the safety and success of your business.

Stephanie Burbine is the Cash Management Officer at Cape & Coast Bank. She can be reached at 508.568.3213 or sburbine@mycapecodbank.com.

Cape & Coast Bank Charitable Foundation Trust Awards $20,000 in Grants

Foundation GrantsCape & Coast Bank Charitable Foundation Trust has awarded $20,000 in grants to local nonprofit organizations dedicated to serving the critical needs of the communities it serves.

During the recent quarterly meeting of the Board of Trustees, the following new grants were awarded:

  • $5,000 to Behavioral Health Innovators, a Chatham-based organization focused on creating high impact solutions for individuals who suffer from behavioral illnesses. The grant will support its Positive Alternative to School Suspension (PASS) program, an intervention model for students who face suspension for nonviolent offenses and may be at risk of developing substance use disorders.
  • $5,000 to Best Buddies International, to support the expansion of its Best Buddies Jobs Program, which secures jobs for people with intellectual and developmental disabilities (IDD), allowing them to earn an income, pay taxes and continuously and independently support themselves.
  • $2,500 to Elder Services of Cape Cod & The Islands to help fund its Money Management Program, which assists adults aged 60 and over, who may be at risk of losing their independence due to failure to pay rent, utility or other basic bills on time. This program is offered free of charge to income-eligible individuals and at a small fee to others.
  • $2,500 to Health Imperatives to support its Hyannis-based Partnering for Progress program, which addresses the needs of Cape Cod’s growing immigrant population. Both recent and more established immigrants often require assistance to understand and access services that can help with health care, food and transportation. Approximately 40% of the nearly 6,000 people served each year out of the organization’s Hyannis location are immigrants.

The Coop Foundation also issued the final $5,000 installment of a $15,000 grant award to WellStrong, a Falmouth-based organization dedicated to creating safe, supportive communities of people in recovery from substance use disorder through fitness, wellness and meditation. The grant will be used to expand professional growth opportunities and promote economic self-sufficiency for members in recovery by offering fitness certifications for up to five individuals per year.

“The beneficiaries of this quarter’s Coop Foundation grants are providing critical services and lifelines to the most vulnerable members of our communities, and we are honored to provide financial support to help them achieve their mission,” said Lisa Oliver, Chair, President and CEO, Cape & Coast Bank. “As a true community bank, we have a responsibility to support nonprofit organizations that are working tirelessly to help our neighbors affected by intellectual and developmental disabilities, substance use disorders and economic insecurity, as well as those who have recently migrated to the region.”

America Saves Week 2024

ASW2024 - Save AutomaticallyIt’s America Saves Week! Each year, we encourage our community to dedicate this week to pause and do a financial check-in, and this year is no different. Join us this week to get a clear view of where your finances are, where you want them to be, and what small steps you can take to put you on a path forward.

We all have unique circumstances that in many cases, makes it difficult, or nearly impossible for many to save at this stage of their lives. Despite this, we understand that people are still committed to doing the work, taking control of their finances, and becoming more financially stable – in every stage of life.

Saving on Autopilot

Sometimes the smallest things have the greatest impact— like building the habit of saving, even if it’s just a little bit at a time. In fact, saving is a habit, not a destination! Check out this blog post from the America Saves Team, who breaks it all down.

If you haven’t already:

  • Set up automatic savings, either through your employer or financial institution.
  • Revisit the amount you contribute, if you have already established automatic savings.
  • Assess whether you have the best possible account for your savings and consider switching to a high-yield savings account to get the most out of savings.

Whether you choose to split your direct deposit or set up an auto-transfer through your financial institution, you benefit by automatic savings in two ways: first, by establishing the habit, and second by setting and reaching attainable milestones that will be incredibly useful when and if an unexpected expense arises.

Saving for the Unexpected

It happens to all of us: You’re saving for something that you’re really excited about and before you know it an unexpected event occurs, causing you to dip into your designated savings.

Every day, Americans are forced to use money they were saving for something they truly value or credit to pay for an unexpected expense. Check out this blog post from the America Saves Team, who breaks down saving for competing priorities while establishing your savings goal(s).

  • Begin to understand your Money Story and Money Values.
  • Identify your savings goals.
  • Use automatic savings to begin or grow your emergency savings accounts.

Saving for Milestones

How do you save for the big things, like homeownership, retirement, and education, when saving for the small things is difficult? Saving for competing priorities can feel overwhelming, but there are ways to break these big goals down into reasonable, practical steps even if you aren’t where you want to be financially.

  • Get a clear view of your financial landscape.
  • Establish or revisit your Spending and Savings Plan.
  • Learn a practical approach to saving for short, mid, and long-term financial goals.

(P.S. Register for America Saves’ LIVE workshop Wednesday, where they break this all down right alongside you.).

Additional Resources from our friends at America Saves to support you today:

Paying Down Debit IS Saving

Just like having a plan for saving is important, so is having a plan to pay down your debt. Recent reports show that individuals have increased their usage of credit cards due to the ongoing inflation and rising costs of our basic needs like housing, food, and transportation.

Couple that with the return of student loan debt repayment and the interest rates increase, and the ability to pay down debt is exacerbating the savings crisis, hindering the ability to save for emergencies and remain financially stable for many Americans.

Saving At Any Age

Talking about money has been considered taboo for too long, but this mindset could be doing us a disservice. After all, it’s not what you say but how you say it.

You’ve gained valuable insights this week, and the next step is to share those learnings and check-in with your loved ones.

  • Talk to family members, whether it be your own kids to older generations, about your money story and goals, including retirement plans, the importance of saving, and responsibly using credit.
  • If you haven’t, open up a savings account that correlates with what matters most to you right now.

We hope these tips are insightful, and you’ve been able to pause to do a financial check-in, allowing you to get clear on where your finances are, where you want them to be, and what small steps you can take now to put you on that path.

How to Protect Your Mail and Checks from Fraudsters

2024 Check Washing and Check Theft Scams Infographic_v3Fraudsters are rapidly turning to “snail mail” for their latest scams. Since the pandemic, check fraud has increased nationwide by 385%, according to the U.S. Treasury Department.

Check fraud schemes commonly target the U.S. mail to steal checks, alter or wash them to change the payee and dollar amount, and ultimately steal money from victims’ accounts, according to the American Bankers Association.

To combat check washing and protect your mail and checks, you can take the following actions:

  • Get your mail promptly after delivery. Don’t leave it in your mailbox overnight.
  • If you’re heading out of town, ask the post office to hold your mail until you return.
  • Sign up for informed delivery at USPS.com. It sends you daily email notifications of incoming mail and packages.
  • Contact the sender if you don’t receive mail that you’re expecting.
  • Consider buying security envelopes to conceal the contents of your mail.
  • Use the letter slots inside your Post Office to send mail.

To protect your checks, bank customers can:

  • Use pens with indelible black ink so it is more difficult for a criminal to wash your checks.
  • Don’t leave blank spaces in the payee or amount lines.
  • Don’t write personal details, such as your Social Security number, credit card information, driver’s license number or phone number on checks.
  • Use mobile or online banking to access copies of your checks and ensure they are not altered. While logged in, review your bank activity and statements for errors.
  • If your bank provides an image of a paid check, review the back of the check to ensure the indorsement information is correct and matches the intended payee, since criminals will sometimes deposit your check unaltered.
  • Consider using e-check, ACH automatic payments and other electronic and/or mobile payments.
  • Follow up with payees to make sure that they received your check.

If you suspect you’ve been a victim of check fraud, you should file a report immediately with:

  • Your bank and request copies of all fraudulent checks.
  • Local police department.
  • U.S. Postal Inspection Service at https://www.uspis.gov/report or call 1-877-876-2455.

Cape & Coast Bank Launches Premium Debit Cards

Introducing MyCapeRewards! The program that rewards you for using your debit card.Following the success of its MyCapeRewards program offering rewards to debit card users, Cape & Coast Bank is announcing the launch of a new series  of premium debit cards.

In addition to points earned on standard debit cards through the bank’s MyCapeRewards Program, account holders will now have the option to upgrade their debit card to a My Rewards®Gold, My Rewards® Platinum, or My Rewards® Business Platinum debit card. The upgrades not only maximize awards, but also to access premium benefits including cash back for online purchases, prescription savings, and even emergency roadside assistance.

Through the MyCapeRewards program at all levels, cardholders earn points for using their debit card on purchase transactions made with signature or PIN. Program participants can choose to redeem points right away or accrue a greater point balance and apply it toward larger gifts, including vacations.

Premium debit cards issued as part of the bank’s My Rewards program incur a monthly fee, however, they come with unprecedented benefits including the following:

  • The My Rewards® Gold Debit Card offers emergency roadside assistance, hotel & car rental discounts, prescription savings, extended warranty, cash back and bonus points for shopping online, and more.
  • The My Rewards® Platinum Debit Card offers the same rewards as Gold along with additional benefits like cell phone protection and buyers’ protection.

Detailed information for each card type can be found here: https://www.mycaperewards.com/cardbenefit.

“The new series of My Rewards® premium debit cards provides yet another way for us to provide value-added services and benefits to our personal and business banking customers,” says Barbara Smith, Chief Banking and Strategy Officer, Cape & Coast Bank. “We look forward to working with our valued customers to provide them with the debit card that best meets their financial needs, while providing them best-in-class rewards in appreciation for banking with us, the region’s true community bank.”

For more information on the MyCapeRewards program, click here.

Shanika Rogowski Re–Elected to Massachusetts Mortgage Bankers Association Board of Directors

professional headshot of Shanika Rogowski, Senior Vice President and Chief Residential Lending OfficerShanika Rogowski, Senior Vice President and Chief Residential Lending Officer at Cape & Coast Bank, has been re–elected to the Massachusetts Mortgage Bankers Association (MMBA) Board of Directors.

The MMBA is the largest mortgage association in New England, offering comprehensive services to more than 225 corporate members throughout the region.

“Shanika’s continued presence on the MMBA Board of Directors is testament to her knowledge of the residential lending market and expertise in providing customers with the best mortgage counsel and service to meet their unique needs,” said Lisa Oliver, Chair, President and CEO of Cape & Coast Bank. “We are proud of Shanika’s ongoing leadership role in this important statewide banking industry association.”

With three decades of banking experience at a large Fortune 500 financial institution and small- to mid-size community banks specializing in residential and consumer lending, Rogowski will be one of five women serving on the 19-member MMBA board.

“To continue to serve on The MMBA Board of Directors for a third year is a privilege and an honor,” said Rogowski. “I look forward to engaging and collaborating with other Massachusetts lending executives to develop and discuss best practices to better serve our residential lending customers.”

Rogowski, a resident of Mansfield, is also an active volunteer with community organizations and nonprofits, having worked with organizations including Habitat for Humanity, Special Olympics, Relay for Life and the Mass Bankers Women in Banking Advisory Board.

The Coop Foundation Awards $35,500 in Grants to Local Nonprofits

Our Foundation has awarded grants to Cape Cod Brite Lights, Cape Cod Times Needy Fund, Champ Homes, Hyannis Public Library, Lower Cape Outreach Council and Outer Cape Health Services.Cape & Coast Bank Charitable Foundation Trust has awarded $35,500 in grants to local nonprofit organizations dedicated to serving the critical needs of the communities it serves. During the recent quarterly meeting of the Board of Trustees, the following new grants were awarded:

  • $30,000 ($10,000 for three years) to Hyannis Public Library to be used toward the library’s $8.1 million renovation project to transform the more than one century old facility into a modern, versatile and essential public resource for the community. The renovation will provide accessibility for all, including visitors with low vision, the deaf and hard of hearing, English language learners and neurodivergent individuals. Also included in the project is the purchase and installation of new mobile furnishings and equipment, as well as significant technology and connectivity upgrades.
  • $7,500 to Cape Cod Times Needy Fund to support its Basic Needs for Vulnerable Residents (BNVR) program that provides financial assistance for basic human needs and tools and information such as in-depth resource and referral counseling to help households attain future sustainability. The program serves more than 4,000 of the Cape and Islands’ most vulnerable residents in need annually, helping to prevent homelessness, hunger and loss of utilities, transportation or childcare.
  • $5,000 to Champ Homes, a Hyannis-based organization that provides supportive, sober transitional housing to individuals over the age of 18 who are struggling with housing instability due to a variety of reasons, including the region’s severe housing crisis. The grant will support its Transitional Housing Assistance program, which addresses immediate concerns such as hot showers, clean towels, clothing and toiletries, an address for mail services and food. Additionally, participants work closely with a team of care coordinators to navigate continuing education, access healthcare, complete housing applications, obtain employment, and learn to advocate for themselves.
  • $5,000 to Lower Cape Outreach Council to support its nine emergency food pantries on the Lower and Outer Cape. The grant will help mitigate costs of providing clients with fresh produce, proteins and non-perishable products.
  • $3,000 to Cape Cod Brite Lights to help alleviate food insecurity and provide basic hygiene and feminine hygiene items to students in the Dennis-Yarmouth School District and Cape Cod Technical High School in Harwich. Founded in 2020 to provide weekend nutritional support to students in need, the program now serves more than 50 students and continues to grow.
  • $5,000 installment of five-year $25,000 grant award to Outer Cape Health Services to support the now completed renovation and expansion of its medical center in Harwich.

In addition, The Coop successfully nominated Good Grief Cape Cod for a $2,500 Massachusetts Bankers Association Community Grant Award. Good Grief Cape Cod is an organization that promotes positive change to how society responds to grief in children and young people by providing community engagement opportunities, sharing information and offering educational workshops with the goal of helping children and families cope with death.

“The beneficiaries of this quarter’s Coop Foundation grants are collectively making our communities better and more equitable places to live, work and thrive,” said Lisa Oliver, Chair, President and CEO, Cape & Coast Bank. “As a true community bank, we have a responsibility to support nonprofit organizations that are working tirelessly to help our neighbors affected by poverty, housing instability, food insecurity and inaccessibility to public spaces.”

Cape & Coast Bank Appoints Janet Kieran as Digital Experience Leader

Janet KieranCape & Coast Bank has appointed Janet Kieran to the position of Digital Experience Leader.

Janet is an accomplished and innovative digital product management professional with more than two decades of experience in the financial services, health care and retail industries. She joins the Bank from Boston-based Reify Health Inc., where she served as Vice President of Digital Growth. She has also held senior digital project management roles at CVS Health, Staples Inc., Fidelity Investments and Fleet Bank.

In her new role, Janet is responsible for managing and implementing the digital strategy and leading the transformation of the Bank’s digital banking services to add value to clients. She will also play a critical role in enhancing the customer experience, coordinating digital transformation and innovation, and ensuring the bank maintains and builds upon its competitive edge in digital financial service offerings.

“Janet’s strong leadership, collaboration and analytical skills, combined with a deep and strategic understanding of digital banking technologies, will serve the Bank and our customers well,” said Lisa Oliver, Chair, President and CEO, Cape & Coast Bank. “We look forward to working with Janet as she accelerates the enhancement of our customer digital experience across our full suite of advanced financial product offerings.”

Janet holds a Master of Business Administration with a concentration in Marketing from Boston University, as well as a bachelor’s degree from Bucknell University. She is also a dedicated community volunteer who has worked with several health and human services nonprofit organizations in the Greater Boston area.

“I look forward to joining Cape & Coast Bank, which has a unique local ownership model and strong commitment to investing in the community,” said Janet. “The opportunity to pair the Bank’s strong relationship banking model with digital tools and technologies to deliver the stellar, convenient banking experiences that our customers want and expect – whether online, using a mobile app, at a branch, or by phone – is particularly exciting. Pairing the knowledgeable and helpful employees with technology-driven continuous improvements will ensure that our customers can bank when they want, how they want and where they want.”

2023 Holiday Giving

Dress a live Doll and Stuff A Bus

Pay It Forward

In 2023, our employees have raised about $26,000 through employee-managed #PayItForward Program to help 26 nonprofit organizations. For the past 13 years, our employees have supported local nonprofit organizations in our community by wearing jeans at work.

Every other Friday, employees donate a minimum of $5, and an organization is designated as the beneficiary. The organizations are nominated by employees and selected by the employee-based Pay It Forward committee. The only criteria for nominations is that the organization be affiliated with Cape Cod and a registered 501(c)3.

This holiday season, our employees worked in teams to use #PayItForward funds for the following holiday community programs:


Stuff A Stocking

A Baby Center is the beneficiary of our annual Stuff A Stocking program. Please consider helping local children and their families this holiday season by bringing donations of baby clothes and diapers, gift cards and feminine hygiene products to any of our branches. The unwrapped items can be dropped into the giant stockings located at each branch through Saturday, December 30th.

Learn More


Holiday Meal Deliveries Our team prepares to package and deliver holiday meals with the Mashpee Chamber of Commerce

The Mashpee Chamber of Commerce is proud to organize and deliver holiday dinners to home-bound and in-need Mashpee residents. This year, our sponsorship helped with the cost of the meals. Our team also joined in to help make the deliveries!


Meals On Wheels

For the past 10 years, the Bank has provided holiday cards to be distributed with the Meals on Wheels deliveries for seniors served by the Barnstable Senior Center. This year, our employees volunteered to be part of a little holiday magic by writing handwritten, personal messages in the cards. Our goal was 250 cards, but we hit 385 cards!


#GivingTuesday

We’re proud to continue our #GivingTuesday tradition of supporting local food pantries by donating $1,000 each to 10 different pantries across the Cape.

2023 Stuff A Stocking: Helping A Baby Center

Toddlers in classHelp local children and their families this holiday season by bringing donations of baby clothes and diapers, gift cards and feminine hygiene products to any of our branches. The unwrapped items can be dropped into the giant stockings located at each branch through Saturday, December 30th.

 

This year’s Stuff A Stocking will benefit:

A Baby Center fills in the cracks where local or federal assistance is just not enough to provide baby essentials to parents of infants living  in poverty on Cape Cod and the Islands of Nantucket and Martha’s Vineyard.

 

Please consider donating any of the following suggested items: 

  • Size 6 diapers
  • $25 grocery gift cards for families
  • Feminine hygiene products
  • Layette items, newborn to 3 months:
    • Bodysuits or onesies
    • Baby jeggings or joggers
    • Pajamas
    • Rompers
    • Hats
    • Socks or booties
    • Receiving blankets

Monetary donations also can be made directly to A Baby Center online, as well.