Christine Parent Named Vice President, Commercial Relationship Manager; Vanessa Kusy Named Branch Manager, Small Business Specialist
Cape & Coast Bank recently announced the internal promotion of two longtime employees, recognizing their strong performance and commitment to powering local communities through personalized banking and customer service. Effective immediately, the Bank has elevated Christine Parent to Vice President, Commercial Relationship Manager, and Vanessa Kusy to Branch Manager, Small Business Specialist in Marstons Mills.
“At Cape & Coast Bank, building strong, lasting relationships is at the heart of what we do,” said Erik Porter, Cape & Coast Bank President and CEO. “Christine and Vanessa embody this commitment every day. I’m grateful for their leadership and proud to see them take this next step in their careers.”
Parent, who launched her financial career with Cape & Coast Bank 14 years ago, has built deep knowledge and strong client relationships with previous roles including Commercial Lending Assistant, Credit Analyst, Portfolio Manager, and Business Banking Credit Solutions Specialist.
With a strong understanding of commercial lending, market analysis and unique challenges for businesses in the region, Christine provides business clients with sound financial advice, creating solutions tailored to their specific needs and ensuring lasting success.
A resident of Marstons Mills, Christine is heavily involved in her community and is President and treasurer of the Cape Cod Art Center, a YMCA board member, and a member of the Cape & Coast Bank Foundation Board of Directors
Vanessa Kusy, Branch Manager, Small Business Specialist
Kusy, an experienced retail banking professional, joined Cape & Coast Bank as a Universal Banker in 2021, and has continued to grow within the organization, assuming roles of increased responsibility during her tenure.
As branch manager in Marstons Mills, Kusy oversees day-to-day operations, grows new and existing client relationships, and provides guidance and a motivational team environment for the entire branch.
Kusy resides in Marstons Mills and volunteers with Meals on Wheels and is actively engaged in supporting local community initiatives.
As community banking continues to evolve, relationships remain at the heart of every client interaction. Cape & Coast Bank has appointed Christine “CJ” Conrad to the newly created role of Chief Client Experience Officer in response to rising client demand for faster, more seamless service across digital banking, deposit operations, the Customer Assistance Center, and marketing, aligning and optimizing teams that are central to the client experience. Conrad will report directly to Cape & Coast Bank President and Chief Executive Officer Erik Porter.
“CJ will make an immediate impact on Cape & Coast Bank as we evolve and align functional teams to create unparalleled community banking client experience consistent with our performance and growth strategy,” said Porter. “She is a proven and approachable leader who fully understands how all the elements of superior client experience – operations, digital, marketing and customer service – interact. As a longtime Cape Cod resident, CJ also has a strong understanding of the communities and clients we serve.”
Conrad, an accomplished banking professional with more than 15 years of progressive leadership experience, joins the bank from Middlesex Federal Savings, where she most recently held the position of Senior Vice President, Operations and Innovation. She has also held senior sales, marketing and customer experience roles at Martha’s Vineyard Bank, Cape Cod Five Cents Savings Bank, Capital Bank and Androscoggin Bank.
“I look forward to helping guide Cape & Coast Bank as it navigates the new era in community banking, including the increased adoption of digital technologies, while meeting and exceeding client service expectations,” said Conrad. “I am also thrilled to once again serve the community and region where I reside with my family.”
Conrad holds a master’s degree in banking and financial services management from Boston University. She also earned a bachelor’s degree in art from Bates College, and a bachelor’s degree in design from the Rhode Island School of Design.
Appoints Mary Kay Shea Chief Financial Officer and Brent Grable Chief Information Officer; Elevates Shanika Rogowski to Chief Consumer and Residential Banking Officer
Mary Kay Shea
Brent Gable
Shanika Rogowski
Cape & Coast Bank announced key additions and a promotion within its management team to advance its strategy to be the bank for business, expand core deposit relationships and enhance operational efficiency and digital capabilities. The Bank has appointed Mary Kay Shea as Chief Financial Officer and Brent Gable as Chief Information Officer and promoted Shanika Rogowski to Chief Consumer and Residential Banking Officer.
Since 2020, Rogowski has led the bank’s residential lending team. In a new and expanded role, she will also oversee retail banking and investment services, including the bank’s retail branch network, with a focus on deepening client relationships and driving deposit growth.
“Mary Kay and Brent are valuable additions to the Cape & Coast leadership team as we bolster our industry expertise to accelerate growth and address the evolving banking, technology and financial service needs of the communities we serve,” said Erik Porter, Cape & Coast Bank President and CEO. “I also congratulate Shanika on a well-deserved promotion as she builds upon her deep understanding of the bank’s culture and customer base. She has a strong record of delivering results, a deep understanding or our customers, and she is well-positioned to successfully lead the consumer relationship strategy across multiple business channels.”
Porter also cited deep community banking experience, strategic execution acumen and strong team leadership as key attributes that Shea, Grable and Rogowski bring to the bank’s senior management team.
Shea, an accomplished financial professional with more than three decades of experience, joins Cape & Coast Bank from 1st Colonial Community Bank in New Jersey, where she has served as Executive Vice President and Chief Operating and Financial Officer since 2023. She has also held senior management roles at Royal Bank America, Parke Bank and Wainwright Bank & Trust Company.
Reporting directly to Cape & Coast Bank President and Chief Executive Officer Erik Porter, Shea will be responsible for treasury, budgeting, tax, accounting, asset and liability management and financial control activities for the institution.
“I am excited to join Cape & Coast Bank, an organization that embodies the true spirit and power of community banking,” said Shea. “With more than 30 years of experience working with community banks, I realize the importance of cultivating personal connections with business owners and clients. By empowering cross-functional internal teams and fostering collaboration with customers, Cape & Coast Bank will continue to achieve profitable growth and deepen its financial commitment to the region.”
Shea earned a bachelor’s degree in economics from Boston College Carroll School of Management.
Grable brings more than 25 years of experience to Cape & Coast Bank, most recently serving as Chief Information Officer at HarborOne Bank. He also held senior Information Technology roles at Santander Bank and State Street Bank.
Reporting directly to Chief Operating and Risk Officer Scott Kwarta, Grable will oversee technology, business intelligence and project management.
“Technology continues to evolve and transform the community banking environment,” said Grable. “Cape & Coast Bank is committed to strengthening its technology capabilities and I welcome the opportunity to leverage my experience aligning innovation with business strategy to improve customer experience, strengthen operations and support sustainable growth.”
Grable earned a bachelor’s degree in economics from Colgate University and a master’s degree in business administration from Babson College.
With more than 30 years of industry experience, Shanika Rogowski joined Cape & Coast Bank in 2020 and has served in senior consumer and residential lending roles of increasing responsibility. She has also held senior positions at Mansfield Bank, Cambridge Savings Bank and Professional Advantage Financial Group.
Rogowski, who will report directly to Cape & Coast Bank President and Chief Executive Officer Erik Porter, is also a member of the Massachusetts Mortgage Bankers Association board of directors.
“I am honored to assume the role of Chief Consumer and Residential Banking Officer,” said Rogowski. “Cape & Coast Bank has built a strong, experienced team across residential lending, retail banking, and investment services, all focused on delivering an excellent client experience. In this expanded role, I look forward to building on that foundation by further aligning these areas to deepen relationships, enhance how we serve our customers, and help businesses and individuals achieve their financial goals.”
Exemplifying its commitment to Powering Local, Cape & Coast Bank has promoted key members of its Residential and Consumer Lending to optimize and simplify the mortgage and loan process.
“Having access to financing for buying a home, making improvements, or consolidating debt makes a real difference for families and our local economy,” said Erik Porter, president and CEO, Cape & Coast Bank. “As a true community bank, we believe getting a residential or consumer loan should be straightforward and timely. That’s why we’re proud to promote team members into new roles dedicated to simplifying the application process and providing even more personalized service for homeowners and personal lending clients.”
Charlotte Green, Residential and Consumer Lending Sales & Service Manager. Charlotte will oversee the mortgage loan officer teams with expanded oversight of loan processing and closing specialist teams. This new approach will help clients by creating a seamless and transparent process from application to closing. With more than 15 years of experience, Charlotte has a wealth of financial and institutional knowledge, along with a dedication to service excellence and forging community partnerships. Additionally, Charlotte is deeply rooted in the community, serving on the board for Habitat for Humanity of Cape Cod and providing financial literacy for the Falmouth school system.
Kim Olson, Residential and Consumer Lending Administration Manager. Kim will oversee numerous aspects of Consumer and Equity lending, including compliance, quality control, audits, vendor management and technology administration. With more than 30 years of experience, Kim is dedicated to community housing, volunteering with Habitat for Humanity of Cape Cod as well as Housing Assistance Corp.
Meghan MacDonald, Loan Production Specialist. Meghan will work with loan officers and loan specialists to make the communication process smoother. She will also ensure accurate data input and oversight of critical compliance components, including initial loan disclosing.
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