Cape & Coast Bank is proud to announce that Johanna Zarra, a Residential Mortgage Loan Officer at the bank and a lifelong Falmouth resident, has been named to the Falmouth Housing Trust Board of Directors. With more than 15 years in the banking industry and a track record of guiding families through the mortgage process, she brings deep local knowledge and a genuine commitment to expanding housing opportunities in Falmouth.

“Being nominated and voted onto the Falmouth Housing Trust Board is an incredible honor,” said Zarra. “As someone who has spent a career helping families navigate the mortgage process and achieve homeownership, I’m deeply committed to supporting the Trust’s mission of preserving and expanding affordable and attainable housing ownership opportunities for current and future generations of Falmouth residents.”

Johanna was born and raised in Falmouth, where she resides with her husband and their children. She has spent most of her career at Cape & Coast Bank as a Residential Mortgage Loan Officer. Throughout her tenure, she has guided countless individuals and families through every step of securing a home loan, from first-time buyers to those refinancing or relocating within the community.

Johanna is actively involved in several volunteer efforts, including hosting Divorce & Mortgage workshops for WE CAN, serving as Troop Leader for a local Girl Scout troop, participating as a Gala Committee Member for the Falmouth Education Foundation, and coordinating the Birthday Book Program through the North Falmouth Elementary School PTO. As a lifelong Falmouth resident, Johanna values the importance of community and is passionate about supporting local families and strengthening opportunities for future generations.

“We are thrilled to welcome Johanna to our Board of Directors,” said Laura Moynihan, Executive Director of the Falmouth Housing Trust. “With her extensive experience in mortgage lending, deep roots in Falmouth, and true passion for doing good in our local community, we have no doubt that Johanna will offer invaluable insights and expertise as a Board Director. As we continue our work to address housing affordability in Falmouth, we are eager to leverage her knowledge and commitment to make a meaningful, sustainable impact for those who call Falmouth home.”

Johanna’s appointment to the Falmouth Housing Trust Board was officially voted on and accepted in June 2026. This role represents a significant step for both Johanna and Cape & Coast Bank in strengthening their presence and community impact in the Falmouth market.

Cape & Coast Bank today announced the promotion of Eric Emmel to Vice President, Project Manager, an internal advancement that created the opportunity to welcome Roman Mako back to the Bank as Vice President, Group Operations Manager.

Emmel’s promotion reflects Cape & Coast Bank’s ongoing commitment to developing talent and advancing employees within the Bank. In his new role, he will lead enterprise-wide project management efforts, partnering with executive leadership to prioritize initiatives, coordinate resources, and guide cross-functional projects from planning through implementation. Emmel will also strengthen project governance, support change management, and help ensure work is delivered with a focus on compliance, risk management, and measurable results.

“We are proud to recognize Eric’s contributions and promote him into this important role,” said Erik Porter, President and Chief Executive Officer. “His advancement reflects the strength of our internal team and our commitment to creating growth opportunities for our employees. At the same time, it allowed us to bring back an experienced leader like Roman, whose expertise will further strengthen our operations.”

Mako returns to Cape & Coast Bank after previously serving the organization for 16 years in a range of management roles, where he helped oversee Deposit Operations and the Customer Assistance Center and contributed to the Bank’s service and operational excellence.

“We are thrilled to welcome Roman back to Cape & Coast Bank,” said Porter. “Roman is a proven operations leader who knows our organization, understands our culture, and brings deep experience in deposit operations, electronic payments, and process improvement. His return strengthens our team as we continue to build on the Bank’s commitment to dependable service and operational excellence.”

In his new role, Mako will oversee group operations with a focus on supporting efficient, accurate, and customer-centered banking services. His background includes more than 20 years of experience managing debit card, ACH, wire, real-time payments, dispute operations, process conversions, and risk controls across financial institutions.

Mako began his career with Cape & Coast Bank in 2005 (then The Cooperative Bank of Cape Cod) and held multiple leadership positions before departing five years ago to pursue other opportunities. During his time away, he continued to build his expertise across card operations, electronic funds transfer, and payment systems leadership, most recently serving in operations management roles at other financial institutions.

Cape & Coast Bank congratulates Eric on his promotion and welcomes Roman back to the Bank, reflecting its continued focus on internal growth, thoughtful succession planning, and strong operational leadership.

Five Employees Recognized for Expanding Leadership Roles

Cape & Coast Bank has announced the promotions of five employees in recognition of outstanding performance and commitment to advancing the bank’s focus on personalized banking and exceptional customer service.

Among the promotions approved by Cape & Coast’s Board of Directors are Jason Bordun – First Vice President, Information Systems Manager; Lauren Connolly – Vice President, Human Resources Business Partner; Liz Griswold – Assistant Vice President, Senior Compliance and Risk Analyst; Bob Martin – First Vice President, Investment Executive; and Andrea Merianos – Vice President, Learning and Development Officer.

“Cape & Coast Bank is proud of its exceptional employees, and these five individuals truly reflect our commitment to our mission to be the best bank for Cape Cod,” said Erik Porter, Cape & Coast Bank President and CEO. “I congratulate each of these team members on their well-deserved recognition and thank them for their leadership, dedication, and continued career growth.”

More information about each of the employees’ promotions is below:

• Jason Bordun, First Vice President, Information Systems Manager Jason Bordun’s promotion to First Vice President reflects his more than 20 years of experience with Cape & Coast Bank. Through thoughtful leadership and cross-departmental collaboration, Jason has played a critical role in the bank’s ongoing operational and technological success. Jason’s leadership and dedication extend to the local community through volunteer work with the Cape Cod YMCA, where he currently serves as Vice Chair of the organization’s Board of Directors.

• Lauren Connolly, Vice President, Human Resources Business Partner Lauren Connolly has tirelessly worked to strengthen HR processes and create a positive employee experience through recruiting, onboarding, and support. Additionally, Lauren serves as an exceptional ambassador for the bank by building relationships with local schools and colleges and supporting area nonprofit organizations.

• Liz Grizwold, Assistant Vice President, Senior Compliance and Risk Analyst Liz Grizwold continues to strengthen the bank’s compliance efforts through guidance and training, helping to support the bank’s ongoing success. Additionally, over the past few years, Liz has balanced professional achievements with furthering her education, recently earning a bachelor’s degree in business administration and obtaining her Certified Regulatory Compliance Manager (CRCM) designation.
  
• Bob Martin, First Vice President, Investment Executive With more than 30 years of experience as a financial advisor, Bob Martin’s has earned a reputation among Cape & Coast Financial Services clients for excellent service, trusted advice and consistent results. Along with a dedication to client relations, Bob is personally invested in the Cape Cod community, volunteering with a number of nonprofit organizations in the region, including The Family Pantry of Cape Cod.
  
• Andrea Merianos, Vice President, Learning and Development Officer Through her leadership of initiatives such as a recent online banking rollout and oversight of the bank’s internal professional development program, Andrea Merianos has helped improve both the employee and client experience. Her dedication to helping others succeed extends across all departments and strengthens the bank as a whole.

Christine Parent Named Vice President, Commercial Relationship Manager; Vanessa Kusy Named Branch Manager, Small Business Specialist

Cape & Coast Bank recently announced the internal promotion of two longtime employees, recognizing their strong performance and commitment to powering local communities through personalized banking and customer service. Effective immediately, the Bank has elevated Christine Parent to Vice President, Commercial Relationship Manager, and Vanessa Kusy to Branch Manager, Small Business Specialist in Marstons Mills.

“At Cape & Coast Bank, building strong, lasting relationships is at the heart of what we do,” said Erik Porter, Cape & Coast Bank President and CEO. “Christine and Vanessa embody this commitment every day. I’m grateful for their leadership and proud to see them take this next step in their careers.”

Christine Parent, Vice President, Commercial Relationship Manager

Parent, who launched her financial career with Cape & Coast Bank 14 years ago, has built deep knowledge and strong client relationships with previous roles including Commercial Lending Assistant, Credit Analyst, Portfolio Manager, and Business Banking Credit Solutions Specialist.

With a strong understanding of commercial lending, market analysis and unique challenges for businesses in the region, Christine provides business clients with sound financial advice, creating solutions tailored to their specific needs and ensuring lasting success.

A resident of Marstons Mills, Christine is heavily involved in her community and is President and treasurer of the Cape Cod Art Center, a YMCA board member, and a member of the Cape & Coast Bank Foundation Board of Directors

Vanessa Kusy, Branch Manager, Small Business Specialist

Kusy, an experienced retail banking professional, joined Cape & Coast Bank as a Universal Banker in 2021, and has continued to grow within the organization, assuming roles of increased responsibility during her tenure.

As branch manager in Marstons Mills, Kusy oversees day-to-day operations, grows new and existing client relationships, and provides guidance and a motivational team environment for the entire branch.

Kusy resides in Marstons Mills and volunteers with Meals on Wheels and is actively engaged in supporting local community initiatives.

As community banking continues to evolve, relationships remain at the heart of every client interaction. Cape & Coast Bank has appointed Christine “CJ” Conrad to the newly created role of Chief Client Experience Officer in response to rising client demand for faster, more seamless service across digital banking, deposit operations, the Customer Assistance Center, and marketing, aligning and optimizing teams that are central to the client experience. Conrad will report directly to Cape & Coast Bank President and Chief Executive Officer Erik Porter.

“CJ will make an immediate impact on Cape & Coast Bank as we evolve and align functional teams to create unparalleled community banking client experience consistent with our performance and growth strategy,” said Porter. “She is a proven and approachable leader who fully understands how all the elements of superior client experience – operations, digital, marketing and customer service – interact. As a longtime Cape Cod resident, CJ also has a strong understanding of the communities and clients we serve.”

Conrad, an accomplished banking professional with more than 15 years of progressive leadership experience, joins the bank from Middlesex Federal Savings, where she most recently held the position of Senior Vice President, Operations and Innovation. She has also held senior sales, marketing and customer experience roles at Martha’s Vineyard Bank, Cape Cod Five Cents Savings Bank, Capital Bank and Androscoggin Bank.

“I look forward to helping guide Cape & Coast Bank as it navigates the new era in community banking, including the increased adoption of digital technologies, while meeting and exceeding client service expectations,” said Conrad. “I am also thrilled to once again serve the community and region where I reside with my family.”

Conrad holds a master’s degree in banking and financial services management from Boston University. She also earned a bachelor’s degree in art from Bates College, and a bachelor’s degree in design from the Rhode Island School of Design.

Appoints Mary Kay Shea Chief Financial Officer and Brent Grable Chief Information Officer; Elevates Shanika Rogowski to Chief Consumer and Residential Banking Officer

Cape & Coast Bank announced key additions and a promotion within its management team to advance its strategy to be the bank for business, expand core deposit relationships and enhance operational efficiency and digital capabilities. The Bank has appointed Mary Kay Shea as Chief Financial Officer and Brent Gable as Chief Information Officer and promoted Shanika Rogowski to Chief Consumer and Residential Banking Officer.

Since 2020, Rogowski has led the bank’s residential lending team. In a new and expanded role, she will also oversee retail banking and investment services, including the bank’s retail branch network, with a focus on deepening client relationships and driving deposit growth.

“Mary Kay and Brent are valuable additions to the Cape & Coast leadership team as we bolster our industry expertise to accelerate growth and address the evolving banking, technology and financial service needs of the communities we serve,” said Erik Porter, Cape & Coast Bank President and CEO. “I also congratulate Shanika on a well-deserved promotion as she builds upon her deep understanding of the bank’s culture and customer base. She has a strong record of delivering results, a deep understanding or our customers, and she is well-positioned to successfully lead the consumer relationship strategy across multiple business channels.”

Porter also cited deep community banking experience, strategic execution acumen and strong team leadership as key attributes that Shea, Grable and Rogowski bring to the bank’s senior management team.

Mary Kay Shea, Chief Financial Officer and Treasurer

Reporting directly to Cape & Coast Bank President and Chief Executive Officer Erik Porter, Shea will be responsible for treasury, budgeting, tax, accounting, asset and liability management and financial control activities for the institution.

Shea earned a bachelor’s degree in economics from Boston College Carroll School of Management.

Brent Grable, Chief Information Officer

Grable brings more than 25 years of experience to Cape & Coast Bank, most recently serving as Chief Information Officer at HarborOne Bank. He also held senior Information Technology roles at Santander Bank and State Street Bank.

Reporting directly to Chief Operating and Risk Officer Scott Kwarta, Grable will oversee technology, business intelligence and project management.

“Technology continues to evolve and transform the community banking environment,” said Grable. “Cape & Coast Bank is committed to strengthening its technology capabilities and I welcome the opportunity to leverage my experience aligning innovation with business strategy to improve customer experience, strengthen operations and support sustainable growth.”

Grable earned a bachelor’s degree in economics from Colgate University and a master’s degree in business administration from Babson College.

Shanika Rogowski, Chief Consumer and Residential Banking Officer

With more than 30 years of industry experience, Shanika Rogowski joined Cape & Coast Bank in 2020 and has served in senior consumer and residential lending roles of increasing responsibility. She has also held senior positions at Mansfield Bank, Cambridge Savings Bank and Professional Advantage Financial Group.

Rogowski, who will report directly to Cape & Coast Bank President and Chief Executive Officer Erik Porter, is also a member of the Massachusetts Mortgage Bankers Association board of directors.

“I am honored to assume the role of Chief Consumer and Residential Banking Officer,” said Rogowski. “Cape & Coast Bank has built a strong, experienced team across residential lending, retail banking, and investment services, all focused on delivering an excellent client experience. In this expanded role, I look forward to building on that foundation by further aligning these areas to deepen relationships, enhance how we serve our customers, and help businesses and individuals achieve their financial goals.”