Cape & Coast Bank Unveils Financial Relief Options to Assist Customers Impacted by Government Shutdown

Cape & Coast Bank, formerly The Cooperative Bank of Cape Cod, has introduced two financial relief options for bank clients that have been directly impacted by the government shutdown and subsequent furlough.

The financial options include a 0% short-term relief personal loan, as well as mortgage payment assistance for Cape & Coast Bank clients who are federal employees or federal contractors affected by the shutdown. Applicants must have an active deposit account with Cape & Coast Bank.

The short-term relief loan is designed to allow impacted clients to help cover essential expenses now, with fast-tracked applications for quick access to funds, no monthly payments required, and a single repayment due at the end of the loan term. The loan amount will be based on 75% of the applicant’s federal gross monthly income, and approved applicants can borrow between $500 and $10,000 per furloughed employee.

Applications need to be completed in person by visiting any local Cape & Coast Bank location, and applicants are required to provide two recent paystubs showing year-to-date earnings, a Shutdown Furlough Notice for federal employees or Stop Work Order for federal contractors, as well as proof of Social Security Number.

For Cape & Coast Bank mortgage clients concerned about an upcoming payment, there are relief options that will vary by loan type and may include the ability to skip a payment or other temporary accommodations. To get started, clients can call 508-568-3400 and will receive personalized guidance from the bank’s local lending team to determine the best solution. “As Cape Cod’s true community bank, we’re committed to providing assistance and solutions to clients affected by the prolonged government shutdown,” said Lisa Oliver, Chair, President, and CEO of Cape & Coast Bank. “We understand this is a stressful time financially for some clients and hope they take advantage of the bank’s special financial relief programs.”

Introducing Cape & Coast Bank

After 104 years, one of Cape Cod’s most trusted financial institutions has a new name: Cape & Coast Bank. Formerly known as The Cooperative Bank of Cape Cod, the new name and updated look reflect the bank’s commitment to serving Cape Cod and nearby communities with a continued focus on innovation and investment in the local economy.

“As Cape Cod has evolved, so too has the bank, adapting to meet the needs of all who live, work, and love this place,” said Lisa Oliver, President, CEO, and Chair of the Board, who will retire in October. “This new name and refreshed brand are a natural next step, honoring our deep roots while ensuring the bank continues to serve our community for generations to come.”

The name change comes with a new visual identity that reflects the natural beauty of the Cape and conveys both the coastline and forward momentum of the bank. A redesigned website offers simplified navigation, refreshed content, and a more intuitive experience to ensure accessibility. Enhanced online and mobile banking technologies also deliver best-in-class digital access to complement the personal service clients rely on.

“The Cape and coastal areas we serve give our region its enduring charm, but the needs of our community continue to evolve,” said Erik Porter, CFO and incoming President & CEO. “By introducing a new name and refreshed brand, we’re reaffirming our promise to support the people and businesses who are shaping the Cape’s future.”

To celebrate the new name, Cape & Coast Bank will be holding client appreciation events in all branch locations during the week of September 29-October 3 to thank clients and celebrate the new chapter together. For more details about the name change and other information about the bank, visit capeandcoastbank.com.

Cape & Coast Bank will also honor Lisa Oliver’s eight-year tenure and impressive record of accomplishment prior to her retirement with eight $5,000 community impact gifts to nonprofit organizations of her choice. Gift recipients will be announced at a special event in early October.

Business Toolbox: Fraud, Scams and Identity Theft – Awareness and Prevention

From old fashioned tricks such as check fraud to techniques employed by sophisticated computer hackers, financial scams are on the rise. Being forewarned is to be forearmed with information that can help you steer clear of some of the more popular scams designed to steal your money, or your identity.

Here are some of the more prevalent scams you’re likely to encounter, followed by a series of tips on how to protect yourself from falling prey.

Tech Support Scams: Fraudsters pose as representatives from reputable tech companies, claiming a victim’s personal computer or phone has been compromised. Victims are then persuaded to transfer funds to supposedly “secure” accounts. Most often senior citizens fall prey to tech support scams.

Phishing Scams: Emails or texts are used to trick victims into providing personal information, perhaps to remedy a supposed account problem with a subscription, credit card, or other account. These messages often appear to come from trusted companies and organizations.

Political Season Scams: The 2024 election year cycle is in full swing with text message solicitations for candidate contributions. Beware of legitimate looking messages which ask for a credit card number, and in some cases your bank account and routing number. If you intend to make a contribution to a candidate, or any organization, visit their website through a secure server.

Government Imposter Scams: Scammers pose as government officials, often from the IRS, claiming the victim owes money or has an unclaimed refund. Confirm any such claims by reaching out directly to the IRS.

Weather Emergency Scams: Weather scams can strike either before or after a storm. In some cases fake insurers offer an extended coverage policy for potential damage, or if your region does sustain damage, imposter contractors solicit money up front for promised repairs that never take place.

Service Shut-Off Scams: Imposters play the role of a cable service, wireless carrier, electric company or gas utility representative and threaten service will be shut off unless funds are forthcoming.

Check-Cashing Scams: A scammer asks someone to cash a check for them, which later bounces, leaving the victim liable.

Overpayment Scams:  Small businesses often fall prey to this trick. Counterfeit checks for more than the owed amount are received followed by a request for the difference to be wired back.

Unsolicited Check Fraud: Victims receive unexpected checks that, when cashed, bind them to unwanted services or memberships.

Automatic Withdrawal Scams: Scammers use fake offers to obtain bank information and set up unauthorized withdrawals. Another popular technique is employed by con artists who will offer assistance at a public ATM, only to exchange your bank card with a phony card using sleight of hand.

How to Protect Yourself:

  • Verify the legitimacy of texts, emails or phone calls by placing a call directly to the bank, organization or agency.
  • Be cautious of sharing personal information at all times.
  • Never cash checks for strangers.
  • Verify the authenticity of received checks.
  • Promptly report suspected scams to authorities and financial institutions.

While financial fraud and scams can be a costly inconvenience, identity theft can take months to remedy, potentially placing every aspect of your personal records in jeopardy. Your social security number should be protected at all times. Criminals gain access to your social security number by various methods such as dumpster diving, skimming, phishing, changing addresses, and stealing mail. Protect yourself by:

  • Shredding sensitive documents.
  • Never share personal information over unsolicited calls.
  • Black out your social security number on any copied documents where it is not essential information.
  • Reviewing financial statements promptly.
  • Checking credit reports annually for inaccuracies.
  • Using secure websites for online transactions. Secure websites begin with what is called a URL prefix ending in “s” – For example: https://www.Website. Make sure the “s” is present.
  • Request that the USPS place a hold on your delivered mail if away on vacation.

Overall, being aware of common scams and practicing caution can help protect personal and financial information from being compromised.

The security of personal and account information is extremely important to Cape & Coast Bank. As a true community bank, it is our responsibility to keep you, the customer, informed of current fraud trends and to educate you on how to best protect yourself. By taking a proactive approach, we can help ensure that your private information is protected.

For more information, please visit Cape & Coast Bank website.

Cape & Coast Bank Reports Growth, CEO Retirement, and $470K in Community Giving at Annual Meeting

Cape & Coast Bank reported strong financial growth, announced key leadership transitions, and highlighted its philanthropic impact across Cape Cod at its annual meeting for the fiscal year ending March 31, 2025.

Chief Financial Officer and Treasurer Erik Porter reported the bank reached $1.61 billion in total assets and net income of more than $4 million, reflecting continued financial strength amid economic volatility. He also highlighted solid growth across multiple areas of the business including deposits and cash management services, residential and commercial lending, and financial advisory services.

“Despite ongoing economic uncertainty, we’ve continued to grow thanks to our dedicated team and the trust of our clients,” said Lisa Oliver, Chair of the Board, President and CEO, Cape & Coast Bank. “For more than a century, the bank has supported Cape Codders and local businesses, and we will continue this support in the future. Our vision is to transform lives through the power of community banking, and we remain committed to that mission moving forward.”

Oliver, who has led the bank since 2017, earlier this year announced her retirement effective Oct. 31, 2025. During her tenure, the bank has expanded services, strengthened community ties, and achieved remarkable financial performance.

The bank also bid farewell to Gene Guill, who is retiring as Lead Director, although he will remain a bank corporator. Gary DellaPosta, a member of the bank’s Board of Directors since 2013, will assume the post of Lead Director effective immediately. DellaPosta, owner of a Falmouth-based accounting and tax advisory firm, has served as the chair of the bank’s Audit Committee for the past decade and has also held leadership roles on the Nominating and Governance, Compensation and Technology committees.

“We are profoundly grateful for the dedication and commitment Gene has provided in his bank governance role during the past eight years,” said Oliver. “His incredible business acumen, counsel and camaraderie will be greatly missed. We will be well-served moving forward with the financial industry and institutional knowledge of Gary DellaPosta.”

Philanthropy and Community Investment

During the annual meeting, the bank also reported that its corporate giving initiatives and Cape & Coast Bank  Charitable Foundation Trust combined to contribute $470,012 in philanthropic and community support funding to more than 117 local nonprofit organizations during the recently completed fiscal year. This funding supported causes such as housing access, food security, and youth development throughout the Cape.

Free Small Business Workshops in Hyannis on May 21

Cape & Coast Bank and South Eastern Economic Development (SEED) Corporation have partnered to present two free small business workshops on Wednesday, May 21, at CapeSpace in Hyannis.

The first session from 9 a.m. to noon will focus on business fundamentals. An afternoon session from 12:30 p.m. to 2 p.m. will prioritize reading and understanding balance sheets, income statements and cash flow statements, as well as how to anticipate financial needs to operate a business more efficiently.

Light refreshments and lunch will be provided, and advance registration for each session is required.

Allyson Brainson, Business Banking Market Leader, and members of her team will be available to speak with attendees and answer any questions they may have.

“We look forward to welcoming entrepreneurs and small business owners to begin the financial learning process or obtain a refresher course in sound financial fundamentals,” said Lisa Oliver, Chair of the Board, President and CEO, Cape & Coast Bank. “SEED Corp. and the Bank have formed a powerful partnership and are committed to providing access to tools and information needed for entrepreneurs to grow and thrive in today’s competitive business environment.”

Attendees will also receive free workshop materials and will be introduced to free and confidential business assistance resources available locally and regionally.

Those interested in attending one or both of the workshops must register in advance here.

Cape & Coast Bank Receives YMCA Cape Cod’s 2024 Community Partner Award for Social Responsibility

Lisa Oliver with YMCA Cape Cod's 2024
Community Partner AwardHYANNIS, Mass., (April 11, 2025) – Cape & Coast Bank has received the 2024 Community Partner Award from YMCA Cape Cod, recognizing the bank’s commitment to social responsibility and its enduring partnership with the YMCA.

The YMCA Cape Cod Community Partner Award is bestowed upon a local business or organization that has made a significant contribution to the success of the YMCA’s mission. Through both financial support and active employee involvement, the bank has been an essential partner to the YMCA in addressing critical community needs, from youth programs to infrastructure investments.

“Empowering individuals to embrace new opportunities and advance in their lives is profoundly rewarding,” said Lisa Oliver, Chair, President, and CEO of Cape & Coast Bank. “YMCA Cape Cod is an invaluable resource to improve the health and well-being of community members of all ages and inspire action to make our region a better place to live, work and thrive. We are proud to be longtime supporters of YMCA Cape Cod and look forward to continuing our valuable partnership well into the future.”

One of the most significant areas of focus has been the Y Achievers Program, which helps teens, many of whom are first-generation students, prepare for college and advanced training. The bank not only provides funding for these initiatives but also has employees who volunteer their time on YMCA boards and mentor students directly, helping them navigate their often-challenging educational path.

“Cape & Coast Bank has a mission to generously uplift our communities,” said Stacie Peugh, President and CEO, YMCA Cape Cod. “At the YMCA, we see their mission in action through their committed relationship. They don’t just invest in programs; they invest in infrastructure – most recently, the Hyannis Early Education Center and the new Y in Falmouth. They know that investment in our community pays dividends for years to come.”

The partnership between Cape & Coast Bank and YMCA Cape Cod goes beyond financial support; it is a shared commitment to improving the lives of Cape Cod residents. With a focus on youth development, healthy living, and social responsibility, the bank’s ongoing contributions ensure the YMCA can continue to provide critical services and build a more resilient and connected Cape Cod for future generations.

Erik Porter, Donnie Robicheau, Allyson Brainson, Jason Bordun, Lisa Oliver, Kimberly Olson, Lee Ann Hesse, Justin Manning

Erik Porter, Donnie Robicheau, Allyson Brainson, Jason Bordun, Lisa Oliver, Kimberly Olson, Lee Ann Hesse, Justin Manning

Aidan Sullivan Named 2024 Massachusetts Mortgage Bankers Association Rising Star of the Year

Aidan Sullivan, Secondary Market Analyst at Cape & Coast Bank, has been named the 2024 Massachusetts Mortgage Bankers Association Rising Star of the Year.

The MMBA’s Rising Star award recognizes young professionals under 35 who have less than 10 years of experience in the mortgage industry and demonstrate exceptional business success, community involvement, and professional leadership.

Sullivan has been a key member of Cape & Coast Bank’s Residential Lending team for five and a half years, beginning his career in loan processing and closings before transitioning into his current role as Secondary Market Analyst. In this capacity, he has played a critical role in optimizing the bank’s loan sale strategies, managing investor relationships, and improving revenue and net interest margin.

As Secondary Market Analyst, Sullivan’s responsibilities include pricing loans, analyzing market trends, issuing daily rate sheets, and strategically locking loans with investors such as Fannie Mae and Freddie Mac. Additionally, he has leveraged technology to enhance efficiency in the bank’s secondary market operations toward seamless loan delivery and compliance.

“Please join me in congratulating Aidan on this honor. He has excelled both independently and as part of a team, fostering a collaborative environment with our Sales and Operations teams,” said Lisa Oliver, Chair, President, and CEO of Cape & Coast Bank. “His extensive knowledge of secondary markets and investors, along with his proactive approach in onboarding new investors, has  exceeded our fiscal goals and management expectations.”

Cape & Coast Bank Restructures Business Banking Division to Accommodate Strong Market Growth

Brainson and Carey to Lead Business and Commercial Banking Groups – Robicheau Returns to Cape & Coast Bank in Business Role

HYANNIS, Mass. (February 5, 2025) – Cape & Coast Bank is strengthening its Business Banking division to better support local businesses and the Cape Cod community. With increasing demand for personalized financial solutions, the Bank is proud to announce the promotions of Allyson Brainson and Robert Carey, as well as the return of Donald Robicheau.

“At The Coop, we know that behind every business is a story—of passion, hard work, and a vision for the future,” said Lisa Oliver, Chair, President, and CEO of Cape & Coast Bank. “By expanding our Business Banking team with experienced professionals who truly understand the needs of Cape businesses, we’re reinforcing our commitment to providing tailored financial solutions and local expertise that help businesses grow and thrive.”

Strengthening Business Banking Leadership

  • Allyson Brainson, First Vice President, Business Banking Market Leader, will lead a dedicated team focused on supporting small businesses. With more than two decades of banking experience, Brainson has been a trusted partner for local business owners since joining the Bank in 2021. Her team, which includes Glenn FitzGerald, Kathy Granlund, and Donnie Robicheau, will work closely with the Bank’s Retail Branch teams to provide hands-on guidance and financial solutions that meet the evolving needs of small business clients.
  • Robert Carey, First Vice President, Commercial Banking Market Leader, will oversee a team of experienced Commercial Relationship Managers—Jamie Cannavo, Mary Lenihan, and Joni Traficante—who specialize in helping businesses with complex financial needs. Since joining Cape & Coast Bank in 2013, Carey has built strong relationships with business owners, offering strategic financial solutions that support long-term growth and success.
  • Donald Robicheau returns to Cape & Coast Bank with nearly 20 years of experience in banking and a passion for supporting small businesses. Previously serving in roles such as Treasury Management Officer and Small Business Relationship Manager, Robicheau brings valuable insight and expertise to the team. As an Accredited Payments Risk Professional (APRP), he is well-versed in helping businesses navigate financial security and optimize their banking operations.

With these leadership enhancements, Cape & Coast Bank reaffirms its dedication to being a trusted financial partner for businesses of all sizes. The Bank remains committed to providing personalized service, local expertise, and innovative financial solutions—ensuring that Cape Cod businesses have the resources they need to succeed.Rob, Allison, and Donnie

Cape & Coast Bank Announces Retirement of President, CEO, and Chair of the Board Lisa Oliver

Lisa J. Oliver, President & Chair

Cape & Coast Bank announced the planned retirement of Lisa J. Oliver, who has served as President and Chief Executive Officer since 2017 and additionally served as Board Chair since 2020. Under her leadership, the bank has evolved into a dynamic and resilient institution, achieving substantial growth while deepening its commitment to the Cape Cod community.  Oliver’s retirement, effective October 31, 2025, will conclude a successful tenure marked by her dedication to relationship management, service excellence, community involvement, and financial strength.

Over the past eight years with the bank, Oliver has spearheaded its expansion into new areas of lending across New England, including commercial construction, specialty real estate, and sponsored finance – helping to nearly double the bank’s assets to $1.6 billion. In 2018, Oliver was instrumental in creating Cape & Coast Bank Charitable Foundation Trust, a cornerstone initiative that embodies the bank’s dedication to addressing critical needs in Cape communities, from affordable housing to youth programs and social justice initiatives. Her vision has set a high standard for community banking, earning the bank local and national recognition, including accolades from Bank Director magazine for its achievements in diversity.

“It has been an honor to lead Cape & Coast Bank through such a dynamic period,” said Oliver, reflecting upon her tenure at Cape & Coast Bank. “Together, we’ve built a more agile and community-focused institution. I am confident the bank is positioned for continued growth, and I look forward to seeing its future unfold.”

While Oliver’s decision to retire considers personal and family health factors, she expressed gratitude for the opportunity to lead and strengthen the bank alongside a dedicated team.

Oliver’s visionary leadership has transformed Cape & Coast Bank into a recognized market leader, built on a foundation of client-centered innovation, strategic growth, and unwavering community focus. Her drive to position the bank as an agile, forward-thinking institution has ensured its adaptability and strength in an increasingly competitive banking landscape.

She also guided the bank, with strong dedication and support from employees throughout the organization, during the global Covid-19 pandemic. As Cape Cod’s small businesses suffered through the pandemic, Oliver responded with a strategy to quickly assist, and the bank became the first local financial institutions to offer business loan applications online.  Streamlined applications allowed for fast decisions and easier access to capital with less obstacles. Through the Paycheck Protection Program, the bank processed 1,400 loans, distributing more than $76 million in Round 1 and $44 million in Round 2 to help local businesses stay afloat during the pandemic.

Key Highlights of Oliver’s Leadership:

  • Community Engagement: Under Oliver’s leadership, the bank expanded its philanthropic focus, establishing Cape & Coast Bank Charitable Foundation, which supports local nonprofit organizations through donations and community grants. Her commitment to civic involvement is further evident in her community roles, such as her board positions with the Cape Cod Chamber of Commerce and The Cape Cod Foundation.
  • Financial Products and Services Innovation: Lisa recognized the unique needs of Cape Cod’s small business community and prioritized the development of new financial services, including faster access to small business loans with streamlined decision-making and improved credit solutions. The bank also launched new products including a personal payment program for consumer clients, adding convenience and flexibility.
  • Operational and Technological Advancements: To enhance employee collaboration and client service, Oliver oversaw a significant renovation of the bank’s headquarters, modernizing the space to support more dynamic, tech-enhanced operations. This initiative reflected her focus on future-proofing the bank’s operations through strategic investments in technology and infrastructure.
  • Industry Recognition and Leadership: Oliver has been recognized as a leader in the industry, winning awards such as the Champion for Women Award from the Massachusetts Bankers Association and being named a Woman to Watch by American Banker. She has also contributed to industry-wide initiatives, including her involvement with the American Bankers Association Women CEO Peer Group.

Oliver’s legacy at Cape & Coast Bank goes beyond her achievements; she has broken significant barriers as the first female President in the bank’s 104-year history and the first Chair of its Board of Directors. As Lisa prepares to conclude her impactful tenure, the bank is poised for even greater strides in service excellence and innovative solutions. This next chapter will honor the bank’s dedication to Cape Cod while introducing exciting enhancements that continue to position it at the forefront of community banking.

“On behalf of the Board, we are deeply grateful to Lisa for her vision, commitment, and the profound impact she has had on our organization and community,” said Gene Guill, Lead Director of Cape & Coast Bank. “She leaves the bank well-prepared for continued success, and we are confident in the strong foundation she and her team have built.”

The Board of Directors has established a search committee to guide a smooth leadership transition, with a focus on selecting an experienced bank leader who embodies the values of community banking and a commitment to client relationships, community engagement, and sustainable growth. Both internal and external candidates will be considered, with a goal of selecting a successor who will advance Cape & Coast Bank’s role as a trusted partner and leader across the region. The bank remains dedicated to building on Oliver’s legacy and advancing its mission to be the best bank for Cape Cod.

Cape and Islands United Way Welcomes Erik Porter to Board of Directors

Erik Porter headshot - professional headshot of Erik Porter, Executive Vice President, Chief Financial Officer and Treasurer with The CoopThe Cape and Islands United Way has welcomed Erik Porter to its Board of Directors. Erik Porter is the Executive Vice President, Chief Financial Officer, and Treasurer of Cape & Coast Bank. He has previously served as a board member of the Boston Chapter of the Financial Manager’s Society and The Family Pantry of Cape Cod.

“The Cape and Islands United Way is a vital social impact organization dedicated to serving our region, and I am truly honored to join its board of directors,” said Erik. “I look forward to collaborating with fellow board members, donors, and volunteers to address the critical needs of our local community—focusing on health, education, housing, and economic stability.”

Erik is an accomplished financial services industry executive with more than two decades of experience. He’s previously held senior leadership roles at Metro Credit Union, Cape Cod Five Cents Savings Bank, CFGI, Wainwright Bank & Trust and Wolf & Company P.C. Erik holds a bachelor’s degree with concentrations in accounting, finance, and economics from Western New England College. He is also an honors graduate of the American Bankers Association (ABA) Stonier Graduate School of Banking, where he also earned the Wharton Leadership Certificate from The Wharton School, Aresty Institute of Executive Education at the University of Pennsylvania.

“We are thrilled to welcome Erik to our Board of Directors,” said Mark Skala, President of CIUW. “With his decades of experience in the financial sector and true passion for doing good in our local community, we have no doubt that Erik will offer invaluable insights and expertise as a Board Director. As we enter 2025, we are eager to continue to make relevant, sustainable community impact possible and improve the lives of those who call the Cape and Islands home.”