Cape & Coast Bank has appointed Stephanie Burbine to the position of First Vice President, Cash Management Officer.

Burbine, of Falmouth, is a respected and accomplished banking professional with nearly two decades of partnering directly with businesses and delivering cash management solutions. Burbine joins The Coop from Florence Bank in western Massachusetts, where she served as Vice President, Cash Management Officer since 2004. She has also held positions of increasing responsibility at major financial institutions including HSBC Equator, Union Bank of California and Fleet Bank.

In her new role at The Coop, Burbine is leading the charge in developing an enhanced suite of robust cash management products and services for businesses across the Cape.

“Stephanie’s penchant for providing exceptional customer service, proactive problem solving and consultative approach to understanding client needs are an ideal fit for The Coop,” said Lisa Oliver, Chair, President and CEO, Cape & Coast Bank. “I look forward to sharing more information about our exciting cash management suite in the coming weeks.”

Burbine holds a bachelor’s degree in business administration and finance from the University of Connecticut. She is also involved in community affairs and has been an active volunteer supporter of the Pioneer Valley Performing Arts Public Charter School and the United Way of Hampshire County.

“I am thrilled to join The Coop, a bank clearly dedicated to serving its customers and helping businesses bank more efficiently and conveniently,” said Burbine. “I also admire The Coop’s dedication to community service and look forward to becoming involved with nonprofit organizations on the Cape, a place I have been visiting all of my life and now proud to call my permanent home.”

Lisa Oliver welcomes Patricia Nadle, from left, Matthew Cole, Carol Edmondson and Mario Campos to The Coop family during the Bank’s Annual Meeting.

Cape & Coast Bank recently held its annual meeting for the fiscal year ending March 31, 2023, reporting strong financial performance and electing a new member to the bank’s Board of Directors and five new Corporators.

Mark Linehan, Chief Financial Officer, reviewed key financial metrics and highlighted the Bank’s well-capitalized position. The Bank experienced a year-over-year increase of 22% in net income to $9.1 million, 14% of Return on Average Assets, and overall growth of 8% in Total Assets to $1.45 billion.

Scott Kwarta, Chief Risk Officer, presented on the evolution of banking technology and future priorities and investments that will help to better serve clients.

Lee Ann Hesse, Chief Engagement Officer, also provided an overview of the Bank’s philanthropy and community support, presented the five areas of giving and offered success stories from nonprofit community partners. The Bank’s corporate giving initiatives and Cape & Coast Bank Charitable Foundation Trust combined to contribute $358,349 in philanthropic and community support funding to local nonprofit organizations during the recently completed fiscal year.

Matthew Cole, President and Chief Executive Officer of Cape Associates, Inc., a full-service custom building and remodeling company based in Eastham, was elected to The Coop’s Board of Directors during the annual meeting and will serve a three-year term. Cole represents the third generation of his family to lead Cape Associates, and is actively involved in the community, currently serving as Vice President of the Community Development Partnership. He has been a Corporator of the Bank for 11 years and is also a member of The Coop Foundation Board of Directors.

The Coop also elected five new Corporators who will serve 10-year terms. They include:

• Mario Campos – Owner of Blue Field Services (d/b/a Stanley Steemer of Cape Cod), a professional cleaning services company based in Bourne. He is also a member of the YMCA Cape Cod Board of Directors and is an active volunteer with the Sandwich Chamber of Commerce and Big Brothers Big Sisters of Cape Cod & The Islands.
• Carol Edmonson – Owner of Cape Cod Village Realty in South Dennis and a hospitality consultant specializing in small properties. She is actively involved in several community and business organizations including the Cape Cod Chamber of Commerce, Service Corps of Retired Executives (SCORE) and the National Association of Lodging Professionals.
• Radu Luca – Executive Director, Provincetown Chamber of Commerce. His deep understanding of strategic marketing and advertising, grant programs, municipal operations and nonprofit organizations have made him an effective leader in improving Provincetown’s tourism infrastructure and increasing its profile as a word-class tourism destination.
• Patricia Nadle – Chief Executive Officer of Outer Cape Health Services, a community health center with locations in Provincetown, Wellfleet and Harwich Port. She also serves on the Board of Directors of the Family Pantry of Cape Cod and the Harwich Chamber of Commerce.
• Muska Yousuf – A local attorney who opened a law office in 2019 to provide the community with affordable legal services in the probate and family court. She is an active member of several community organizations including the Barnstable County Bar Association and Cape Cod Cinema and serves as co-chair of the Grants Committee for the Women and Girls Fund of The Cape Cod Foundation.

“I welcome The Coop’s new Corporators and Board member and look forward to working closely with them as we continue to meet the ever-changing banking and financial services needs of our local communities,” said Lisa Oliver, Chair, President and CEO of Cape & Coast Bank. “Together with our incumbent Corporators and Board of Directors members, they represent a multi-faceted and diverse group of business and nonprofit leaders who are deeply committed to making Cape Cod a better place to live – and thrive – for all.”

The Annual Meeting was also the final official event for two longtime members of the bank’s Board of Directors – Sheila Vanderhoef and Mike Ford. Vanderhoef was elected to the Board in 1993, and was the Bank’s first Lead Director and woman of color on the Board. Ford was elected in 2004 and served as the Audit Committee Chair. As a real estate attorney, Ford helped the Bank through many transactions including securing the land for its Independence Park headquarters in Hyannis.

“We will greatly miss Sheila and Mike on The Coop Board of Directors, not only for their expertise, wisdom and guidance, but most importantly, their friendship,” said Oliver. “Their service and commitment to The Coop for 30 and 19 years respectively was extraordinary, and they will forever be engrained in the history of the bank. We extend our sincere wishes for a long, happy and healthy board retirement for Sheila and Mike.”

Glenn FitzGerald, AVP, Small Business Relationship Manager, can be reached at gfitzgerald@mycapecodbank.com or 508.568.3410.

Cape Cod is home to hundreds of nonprofit organizations serving the unique needs of our communities and their vulnerable populations, each making invaluable contributions to quality-of-life in the region.

Raising funds to sustain nonprofits and enable them to fulfill their mission is no easy task and is a major responsibility of the organization’s leadership and Board of Directors.  An even more critical fiduciary responsibility is to ensure the funds are safe and secure within a respected and reputable bank, and wisely invested to generate a favorable return.

That’s why it is crucial that nonprofits conduct due diligence when selecting a banking partner to protect their assets and provide financial advice.

First and foremost, it is very important to consider a local bank with already strong ties to the community’s nonprofit sector.  These banks are more invested in the community and acutely aware of the challenges facing nonprofits that are addressing important issues affecting local residents. Nonprofits are fortunate that here on the Cape and South Shore there are several banking institutions that fit the bill.

Recent unsettling events in the U.S. banking industry – while not reflective of systemic issues – also underscore the importance for nonprofits to partner with banks that offer 100% deposit insurance, regardless of balance. The Federal Depositors Insurance Corporation (FDIC) protects deposit accounts up to $250,000, but in Massachusetts some banks have an additional safeguard available – the Depositors Insurance Fund (DIF), a private industry-sponsored insurance company. The DIF protects all deposits above the FDIC insurance amount, guaranteeing that all funds entrusted to participating savings and cooperative banks are safe and sound. It is imperative that local nonprofits verify that the bank they partner with offers both FDIC and DIF coverage.

At The Cooperative Bank of Cape Cod, we value the important work nonprofits undertake in our communities and appreciate the trust that so many have placed in our bank to safeguard and grow their assets.

To meet the evolving needs of nonprofits of all sizes, The Coop developed CommunityFirst, a customized suite of banking products and services for charitable organizations.  CommunityFirst products offer nonprofits full FDIC and DIF insurance protection and competitive interest rates for money market, savings and certificate of deposit accounts, along with free mobile banking, bill bay and debit Mastercard.

CommunityFirst products are available to all nonprofit organizations that qualify for tax-exempt status under IRS Code Section 501.

To learn more about nonprofit banking services and programs offered by The Coop, please contact our Small Business Specialists.

Glenn FitzGerald, AVP, Small Business Relationship Manager, can be reached at gfitzgerald@mycapecodbank.com or 508.568.3410.

We’re teaming up with the U.S. Small Business Administration to recognize the hard work, ingenuity, and dedication of small businesses and celebrate their contributions to our local economy.

We understand takes a special kind of person to run a small business. A person who has an idea, a vision, and a dream. Who is willing to put in the hours, the effort, and the energy. Who understands the importance of community, the power of commitment, and the value of service. A person like you.

So, we’d like to thank you for helping to make the Cape such a great place to live. And we’d like to help you enjoy even greater business success.

This week, we’re sharing tips about SBA loans, highlighting local entrepreneurs and more across our social media channels! Be sure to follow us on Facebook, Instagram and LinkedIN.

Small Business Administration Loans at The Coop

We partner with the SBA, a federal government agency, to offer financing assistance to small business owners. Many programs are available to aid in the acquisition of real estate, machinery, equipment, and other such assets. SBA loans are partially guaranteed by the government.

What are some advantages of SBA Loans?

• Credit flexibility. While SBA lenders often require good credit, SBA loans can be easier to qualify for than some traditional bank loans. The Small Business Administration guarantees the loans, which helps to reduce the risk to lenders.
• Long repayment terms. SBA loans can offer long repayment periods. For example, the maximum terms for equipment, working capital and inventory loans are 10 years. Real estate loan terms can be up to 25 years.
• Range of loan amounts. SBA loan amounts can range in size from as small as $500 to as large as $5 million or more, depending on the program and your needs.
• Set maximum interest rates. The SBA set limits on the interest rates lenders can charge. For the popular 7(a) loan program, variable loan rates are capped at 2.25% to 4.75% above the base interest rate and fixed rate loans are capped at 5% to 8% above the base interest rate. The prime rate and Libor rate are common base rates, but the SBA can pick an optional rate, too.

SBA Loans More Loan Options

Celebrating Small Businesses

We are shining a spotlight on some of our local small business clients! What do they do, what challenges do they face, what gets them most excited and what are the risks they’ve taken? Check back for details as we add stories from our customers about what it took them to be successful in their businesses here on the Cape.

Small Business Profiles

How can we help your business succeed?

We offer a variety of products and services designed for small businesses. Our Small Business Team can help you take advantage of what will work best for you.

Learn More  Contact Us

On Friday March 10, 2023, California based Silicon Valley Bank (SVB) was closed by state regulators and placed into receivership with the Federal Depositors Insurance Corporation (FDIC). Founded in 1983, SVB provided financing for almost half of US venture-backed technology and is familiar to many New Englanders for its 2021 purchase of Boston Private Bank.

It is important for you to know that this news, while unsettling, bears no impact on Cape & Coast Bank and most importantly, your deposits. The business model of SVB was strikingly different from how we have operated here at The Coop for more than 100 years.

Cape & Coast Bank is a well-capitalized, financially sound, community bank with a diversified asset base, managed by an expert and experienced team of banking executives and dedicated board members. We have always and will continue to provide a safe and reliable place for our friends, neighbors and community members to bank.

You have extra deposit protection at Cape & Coast Bank.

Cape & Coast Bank is a member of both the FDIC and the Depositors Insurance Fund (DIF), which means 100% of our clients’ deposits are insured in full, regardless of balance. By combining FDIC primary insurance and DIF excess deposit insurance, we are able to provide our depositors full insurance on all deposits.

The DIF is a Massachusetts-based fund that covers savings and co-operative banks in Massachusetts, including Cape & Coast Bank. You can rest easy knowing your deposits are fully covered because there is no safer place for your money than in a bank like Cape & Coast. No depositor has ever lost a penny in a bank insured by both the FDIC and DIF.

For information on how the FDIC and DIF insurances work together, watch the video below or visit our FDIC & DIF webpage: FDIC & DIF.

Committed to you.

Since 1921, Cape & Coast Bank has maintained an unwavering focus on operating with sound values and conscientious attention to ensure the safety of our clients’ funds. The success of our mission to serve your needs and to protect what you have worked hard to earn is evidenced by our Superior 5 Star Rating from Bauer Financial.

My team and I remain steadfast in our commitment to you and to our community, and stand ready to serve you today and long into the future.

Should you have any questions, please call us during normal business hours, or stop by any branch location.

Best Regards,

Jay Fabbio can be reached at jfabbio@mycapecodbank.com or 508.420.7849.

Cape & Coast Bank has appointed Jay Fabbio to the position of Assistant Vice President, Marstons Mills Branch Manager – Small Business Specialist.

Jay, of East Falmouth, is a knowledgeable and accomplished financial services professional with more than two decades of retail banking and insurance experience. Jay joins The Coop from Citizens Bank, where he served as branch manager of its Falmouth location. He has also held senior-level roles at New York Life and TD Bank.

In his new role at The Coop, Jay will guide and manage the Marstons Mills team to deliver personalized service to each client, as well as develop and grow strong relationships with local community and nonprofit organizations.

“We are thrilled to welcome Jay to The Coop team to lead our Marstons Mills branch,” said Lisa Oliver, Chair, President and CEO, Cape & Coast Bank. “His demonstrated success in providing exceptional customer service, team building, coaching, and managing high-performing teams aligns perfectly with The Coop’s ideals and principles.”

Fabbio is also involved in community affairs and is an active supporter of Heroes in Transition, a Cape-based organization that provides assistance for veterans, service members and their families not readily available from government agencies or other providers.

“I am grateful for the opportunity to join The Coop, an institution that offers a great culture and environment for employees and values the power of strong customer service and relationships,” said Jay. “I look forward to working with the team at The Coop’s Marstons Mills branch to create the best customer experience possible.”

Allyson Brainson can be reached at abrainson@mycapecodbank.com or 508.568.1205.

Winter is the perfect time for local business owners to reevaluate their point-of-sale (POS) payment processing strategies as they reflect on the holiday season and look toward another busy spring and summer.

If you experienced processing system outages due to obsolete technology during the peak shopping season or realized that by only accepting cash your business may have lost significant sales and revenue, the time is now to contact The Coop and discuss making a change.

Realizing that evaluating and adopting new POS technology can be a daunting task for business owners, The Coop has partnered with Clover to help simplify operations with an all-in-one payment processing system customized for retailers, restaurants and service businesses. And of course, increase sales and revenue, and, ultimately, the bottom-line of the business.

Whether you’re an artisan selling goods at craft fairs or a high-volume retailer or restaurateur with multiple locations, The Coop and Clover can craft the perfect solution to meet your needs.

The team at The Coop and Clover will conduct a thorough assessment with the customer to determine the unique needs of the business and determine which POS system is most appropriate. Clover solutions run the gamut from a contactless chip and swipe reader that wirelessly pairs to a mobile device to a fast and powerful all-in-one countertop POS and business management system with a second screen lapwing customers to view the transaction and initiate payment.

The possibilities for growing a business and enhancing customer service are endless with today’s Clover POS merchant services systems. Imagine finally being able to accept all forms of payment including debit, credit, EMV chip and tap cards, as well as Apple, Google and Samsung Pay? How about a professional service provider being able to take immediate payment instead of waiting for an invoice to be paid in 30 days? And during the pandemic recovery era, it is increasingly important to be able to accept and process curbside payments. Clover POS can do it all.

There are also more than 500 business-specific apps that can be incorporated into a customized POS system. They include a wait list app for restaurants, a salon appointment scheduler, inventory management, and so much more.

Take advantage of the winter slow period and make that call to The Coop’s business banking team, or inquire here.

Make sure your business is well prepared to accept and process a wide array of payment options before the annual influx of visitors and tourists arrive on Cape Cod, the South Shore and Southeastern Massachusetts,

Allyson Brainson is Vice President, Small Business Relationship Manager for Cape & Coast Bank. She can be reached at abrainson@mycapecodbank.com or 508.568.1205.