Business Toolbox: Secure Your Passwords with a Password Manager

Do You Find It Difficult to Keep Track of All Your Passwords? Writing passwords down on a piece of paper isn’t the best solution form remembering your passwords. If you have trouble keeping track of all your passwords, don’t worry, you’re not alone. With all the different applications people use today, it’s not easy to keep track of all your passwords, especially when you have a number of different applications and they all use different criteria for the makeup of a password.

A Password Manager, sometimes referred to as a “Vault”, may just be the right decision for you. A Password Manager (or Vault) is a secure software solution, usually in a cloud environment, that you would be able to access from any device with an internet connection. Most of today’s Password Managers even come with a downloadable app for your mobile devices.
With a password Vault, login information (username and password) is stored in a secured database, which is encrypted by the Password Manager to ensure the information is safe. The only password you will need to remember is the password to access your Vault. Most password vaults come with seamless integration to your favorite web-browser so you can launch the application directly from your vault.

What is the Best Password Manager for Me? There are a lot of different Password Managers / Vaults to pick from. It’s up to you to do the research and find what solution will work best for you. To start out, do a search for “Best Password Mangers” and compare the different options. Here are a few things you should think about when selecting the right Password Manager.

  • Do your research and be very skeptical of any Password Manager that is new or does not have good reviews.
  • Go with a provider that offers Multifactor Authentication.
  • YOU should be the only person that has access to the vault AND YOU should be the only person that can re-set your password. If the provider has the ability to re-set your password, that’s not a good sign.
  • You should be able to access your Vault from any of your devices.
  • The Password Manager you select should be simple to use and understand.
  • What kind of support does the provider offer, is it 24 hours a day seven days a week?
  • How do they offer user support, online chat, email, and/or phone support?
  • What type of encryption do they use to secure the information in the Vault?
  • How much does it Cost?

Paul Forni is our Information Security and Red Flag Officer. For more security tips, visit mycapecodbank.com/resources/your-security/.

American Banker names Lisa Oliver as one of 2023’s Most Powerful Women to Watch

– Lisa Oliver, Chair, President and CEO of The Cooperative Bank of Cape Cod, has been named one of 2023’s The Most Powerful Women to Watch by American Banker magazine.Lisa Oliver, Chair, President and CEO of Cape & Coast Bank, has been named one of 2023’s The Most Powerful Women to Watch by American Banker magazine.

Now in its 21st year, American Banker’s The Most Powerful Women in Banking™ initiative recognizes individuals and teams for demonstrating exceptional leadership skills, strong business performance and a commitment to driving real outcomes for diversity, equity and inclusion in financial services.

“These women represent so much more than world-class business acumen and inspirational leadership skills,” says Chana Schoenberger, Editor-in-Chief at American Banker. “They symbolize the perseverance it takes to create meaningful change, the commitment needed to build stronger communities, and the creativity that’s essential to drive the industry into a new age.”

In addition to leading Cape & Coast Bank to increases in net income, return on average assets and overall growth, Lisa spearheaded a comprehensive communications campaign in the wake of banking industry turmoil to ensure customers that all deposits at the Bank were safe and secure regardless of balance. She also quickly pivoted the Bank’s marketing and sales strategy from being loan-focused to deposit-focused to better serve its clients. At Lisa’s direction, the Bank’s philanthropic efforts supported three of the region’s most critical issues – housing initiatives and solutions, social justice and racial equity.

“I am proud and beyond humbled to be recognized with this honor from American Banker along with so many other accomplished and talented women who are making an indelible mark on the nation’s banking industry,” said Lisa. “I would not have received this honor without the support, hard work and camaraderie of the entire team at the Bank. The superior service they provide our clients and business customers allow the organization to excel at the highest level as a true community bank for the Cape Cod region.”

This year’s honorees will be recognized at THE MOST POWERFUL WOMEN IN BANKING gala which takes place Oct. 5, 2023, at The Glasshouse in New York City. The gala is part of a week-long celebration which includes THE MOST POWERFUL WOMEN IN BANKING conference, which is open to all, on October 3-4th.

Cape & Coast Bank Appoints Erik Atkinson and Joshua Regan; Sarah Swift Promoted

Erik Atkinson, Joshua Regan, Sarah SwiteCape & Coast Bank has appointed Erik Atkinson and Joshua Regan to the position of Assistant Vice President, Branch Manager – Small Business Specialist. Sarah Swift, former manager of the Falmouth and North Falmouth locations, has been promoted to the newly created role of Retail Administration Manager, where she will be responsible for creating cross-functional teams and efficiencies to support daily operations of the bank’s retail banking business at nine branch locations.

Erik will assume management of the Falmouth and North Falmouth branches, while Josh will lead the bank’s Yarmouth Port branch. In their new roles, Erik and Josh will develop and lead their branch teams to exceed customer expectations by delivering an advanced suite of banking services and products. They will also focus on developing relationship strategies and partnerships with local organizations with a strong focus on community outreach and small business banking.

Erik, of Mashpee, has more than 15 years of experience in the banking and financial services industry, with additional experience in the insurance and government contract sectors.

Josh, a Wareham resident, has nearly a decade of experience in the banking industry, most recently serving as a branch manager. Regan also has helped students in their college journey, and has frequently spoken at community events regarding topics related to financial aid and the college application process.

“Erik Atkinson and Joshua Regan are stellar additions to our team, and Sarah continues to provide exemplary leadership and retail banking expertise that has become a hallmark of our bank,” said Lisa Oliver, Chair, President and CEO of Cape & Coast Bank. “Erik and Josh have extensive and successful branch leadership experience and are dedicated to providing superior customer service and maintaining strong relationships with community-based organizations and nonprofits. I also offer congratulations to Sarah Swift, who has been with us for seven years in roles of increasing responsibility.”

Cape & Coast Bank Announces Executive Promotions

Cape & Coast Bank has announced the promotion of nine employees in recognition of individual performance and successes within the organization.

“I congratulate this exemplary group of Coop employees for their achievements and well-deserved promotions,” said Lisa Oliver, Chair, President and CEO. “Their dedication to the success of the bank, combined with a commitment to community service, exemplify the true spirit of our workplace. I look forward to working with them in their new roles as we continue to serve the evolving financial needs of clients throughout Cape Cod.”

Promotions recently approved by the bank’s Board of Directors include:

Allyson Brainson, John Cooke, Charlotte Green, Eric Emmel, Kim Olson, Marcia Glassman, Jen Grivers, Nikki Rickard, Karin Winkfield

  • Allyson Brainson was promoted to First Vice President. Since joining the bank in 2021 as Vice President, Small Business Relationship Manager, Allyson immediately became involved in all the communities in her coverage area and led the partnership efforts with the bank’s merchant service vendor. She also serves on the board of the Kiwanis Club of Mashpee.
  • John Cooke was promoted to First Vice President from Vice President, Marketing Officer. John is well-respected throughout the organization for his ability to deliver impactful marketing that supports business line objectives and has achieved the Certified Financial Marketing Professional designation – the highest professional designation for bank marketers. John is a member of the Board of Directors of Cape Cod Brite Lights, the Rotary Club of Yarmouth and is Committee Chair for BSA Troop 50 in Yarmouth Port.
  • Charlotte Green was promoted to First Vice President. As Residential Mortgage Sales Manager, Charlotte plays an instrumental role in increasing the bank’s residential mortgage market share on Cape Cod while being actively involved with community and industry organizations. She has worked closely with Housing Assistance Corporation to create an innovative loan program for the creation of Accessory Dwelling Units (ADUs) and is also a member of the Cape Cod Young Professionals Board of Directors and provides financial literacy education to the Falmouth Public School system.
  • Eric Emmel was promoted to Vice President. Since joining The Coop 10 years ago, Eric has held several different positions in retail banking, operations, compliance and digital banking. As Group Operations Manager, he routinely partners with other organizations throughout the organization to lead change that is aligned with the bank’s growth and strategic objectives.
  • Kim Olson was promoted to Assistant Vice President. She serves as Loan Processing and Closing Manager. During her eight-year tenure at The Coop, Kim has focused on successfully improving operational efficiencies and creating a better customer and employee experience.

The Coop also welcomed four employees to the ranks of Bank Officer. They include:

  • Marcia Glassman was promoted to Officer. She is a Credit Analyst, where she excels at project leadership and collaborating with other departments within the bank. She recently completed the year-long credit analyst program offered by the Massachusetts Bankers Association.
  • Jen Grivers was promoted to Vice President. As a Residential Mortgage Loan Officer, she has been instrumental in generating new residential and commercial lending business for the bank, with a focus on the Falmouth market. Jen is an active volunteer with several nonprofit, networking and youth sports groups in her hometown of Attleboro.
  • Nikki Rickard was promoted to Vice President. Since joining in 2021 as a Residential Mortgage Loan Officer, she has led the bank’s expansion efforts into the Outer Cape and Provincetown markets and is a very active member of the communities she serves.
  • Karin Winkfield was promoted to Officer. Karin is a Bank Secrecy Act Specialist, who has assumed expanded and complex roles of increasing responsibility with a focus on compliance, account documentation and trust review since joining team in 2012.

Business Toolbox: Cash Management Products and Services are Key to Maximizing Small Business Revenue

Stephanie Burbine Every day, a steady stream of visitors cross the Cape Cod Canal bridges ready and willing to spend money at our local small businesses, restaurants, galleries and service providers. But now, more than ever, that buying power is not in the form of paper currency.

Are you ready to maximize revenue by safely accepting multiple forms of payment for goods and services and easily making fast, frictionless and secure deposits? If not, you should be.

The first step is to work with a community bank vested in local business success to evaluate cash management services. These services will help your business maximize and manage cash flow, increase operational efficiencies and maximize earnings on account balances.

Key components to an effective cash management strategy should include an all-in-one payment processing system for credit card transactions; a secure method for depositing checks directly from your office or business location using a bank-issued scanner, computer and internet connection; an ACH origination service that provides the ability to collect recurring payments from customer checking and savings accounts; and a lockbox service that collects and processes payments sent to a dedicated post office box and deposits the funds directly into your business account.

Other essential elements for a robust cash management initiative include the ability to send ACH or wire transfer instructions to a bank from your business location, and fund management solutions such as a line of credit sweep, which automates transfers from a commercial line of credit to meet daily cash needs and reduce interest expense.

Fortunately for local businesses, Cape & Coast Bank has recently introduced a full suite of cash management solutions that can be customized to meet the unique needs of every business. Cash management products are not a one-size-fits-all solution, and a strong banking partner with expertise and experience implementing these services and products is essential to success.

The Coop has also introduced Positive Pay, a powerful fraud prevention solution that protects its clients’ business accounts from fraud by monitoring for unauthorized ACH and check transactions.

To schedule a meeting with The Coop’s Cash Management team to evaluate product and service offering that may be a good fit for your business, call 508-568-3260 or email cashmanagementsupport@mycapecodbank.com. More information about The Coop’s offerings can be found at mycapecodbank.com as well.

Stephanie Burbine is First Vice President, Cash Management Officer at Cape & Coast Bank. She can be reached at sburbine@mycapecodbank.com or 508-568-3213

The Coop Foundation Awards $43,750 in Grants to Nonprofits

 Big Brothers Big Sisters of Cape Cod & The Islands, Cape Cod Children’s Place, Homeless Not Hopeless and Pause A While Among New Beneficiaries for First Quarter of FY2024.

Big Brothers Big Sisters of Cape Cod & The Islands, Cape Cod Children’s Place, Homeless Not Hopeless and Pause A While among new beneficiaries for first quarter of FY2024.

Cape & Coast Bank Charitable Foundation Trust (The Coop Foundation) has awarded $43,750 in grants to local nonprofit organizations dedicated to enhancing the quality of life in the communities it serves.

During the recent quarterly meeting of the Board of Trustees, the following grants were awarded:

  • $6,250 ($25,000 over four years) to Big Brothers Big Sisters of Cape Cod & The Islands for its “Commitment 1,000” campaign, through which it plans to reach, serve and mentor at least 1,000 children living in the region. An unprecedented investment in outreach for volunteer recruitment, strategic partnerships, technology and direct services will be implemented to reach the ambitious goal.
  • $5,000 to Cape Cod Children’s Place, a provider of programs and services to local families to ensure children are raised in healthy, nurturing and safe environments. The grant will be used to support the organization’s “Creating a Culture of Resilience” initiative to provide nonclinical mental health support through free home visiting services and a public outreach campaign to raise awareness of mental health issues and corresponding support resources. Filling the gap of limited access to mental clinicians for new parents at risk for Perinatal Mood and Anxiety Disorders (PMADs) is also a priority for the organization.
  • $5,000 to Homeless Not Hopeless, an organization dedicated to housing and educating people experiencing homelessness to live independent, productive lives. The grant will be used to fund major repairs and capital improvements necessary to maintain safe and healthy homes for residents.
  • $5,000 to Pause A While, a community center for recovery with a sole purpose to provide a dedicated and warm environment to host 12-step recovery meetings and classes tangential to recovery, including meditation, yoga and nutrition. The grant will be used to make necessary repairs and improvements to the parking lot of the organization’s recently opened new facility in Brewster, which more than doubled the size of its previous location in Orleans.

In addition, The Coop Foundation issued the latest installments of multi-year grant disbursements to Cape Cod Healthcare Foundation’s capital campaign for a new patient tower ($10,000); Cape Cod Times Needy Fund to provide housing stability for vulnerable residents ($7,500); and Cape Cod Community College Educational Foundation’s capital campaign for the new Frank and Maureen Wilkens Science and Engineering Center ($5,000).

“I am so proud that The Coop Foundation, in less than five years, has become a major force in supporting nonprofit organizations making a difference and improving lives on Cape Cod,” said Lisa Oliver, Chair, President and CEO, Cape & Coast Bank. “Congratulations to the most recent grant recipients. The work they do with the most vulnerable members of our communities, including children and those in recovery and/or experiencing homelessness, is extraordinary.”

Bank on It: Summer 2023 – A Message from Lisa Oliver

Sand in your shoes, clambakes, the crack of wooden bats and bonfires on the beach – it’s finally summer on Cape Cod.

Lisa Oliver 2020

Lisa Oliver – Chair, President, & CEO


The summer season attracts visitors from around the world to the shores of the Cape every year, but it’s the hospitality of our local friends and neighbors who keep them coming back.

The team at The Coop is here all summer long, even on “perfect 10” beach days, to ensure our customers and business clients have a successful and prosperous season…and let’s not forget worry-free. Given the turbulence in the banking industry earlier this year, it’s important to remind everyone again that The Coop is a member of both the Federal Deposit Insurance Corporation (FDIC) and the Depositors Insurance Fund (DIF), which means 100% of deposit balances are insured in full.

The onset of summer is also a great time for business clients to check-in with our team of business specialists to make sure they have the most effective financial tools – including point of sale and cash management solutions – to operate effectively and seamlessly during peak periods.

As always, if we can be of assistance or provide answers to your questions, please call us at 508-568-3400, send an email to assist@mycapecodbank.com or visit a branch in-person and ask to speak to a customer service representative or small business specialist.


Comings and Goings, Promotions at The Coop

Mark Linehan

Mark Linehan, retiring Executive Vice President, Chief Financial Officer & Treasurer

professional headshot of Erik Porter, Executive Vice President, Chief Financial Officer and Treasurer with The Coop

Erik Porter, Executive Vice President, Chief Financial Officer & Treasurer


The summer season also brings with it some bittersweet news from The Coop. Mark Linehan, our longtime Executive Vice President, Chief Financial Officer and Treasurer, has recently retired. Mark is a cherished colleague and friend to all of us at The Coop and he will be missed. I sincerely thank Mark for his years of service to The Coop and the banking community and wish him a long, healthy and happy retirement.

We are excited to announce that Erik Porter has succeeded Mark as Chief Financial Officer and Treasurer at The Coop. An accomplished financial services industry executive with more than two decades of experience, Erik joins us from Metro Credit Union in the Boston area. He will be responsible for treasury, forecasting, tax, accounting, asset and liability management and government banking activities.

Welcome, Erik!

The Coop’s Board of Directors also approved several Officer appointments and promotions at its recent annual meeting. Employees recognized for individual performance and demonstrated leadership, along with their new titles, include:

  • Allyson Brainson, First Vice President, Small Business Relationship Manager
  • Chris and Maeghan

    Maeghan DeLellis and Chris Cataldo celebrate at the “40 under 40” awards

  • John Cooke, First Vice President, Marketing Officer
  • Charlotte Green, First Vice President, Residential Mortgage Sales Manager
  • Eric Emmel, Vice President, Group Operations Manager
  • Jen Grivers, Vice President, Mortgage Loan Officer
  • Nikki Rickard, Vice President, Mortgage Loan Officer
  • Kim Olson, Assistant Vice President, Loan Processing and Closing Manager
  • Marcia Glassman, Officer, Credit Analyst
  • Karin Winkfield, Officer, BSA Specialist

In addition, Chris Cataldo, East Harwich Branch Manager – Small Business Specialist and Maeghan DeLellis, Sandwich Branch Manager – Small Business Specialist, received “40 Under 40” honors from Cape & Plymouth Business Media during an event held in mid-June.

Congratulations to all!


Big Brothers Big Sisters event

Coop employees, John Cooke, Mary Lenihan, Matt Varnum, and Jen Deutsch attend a Big Brothers Big Sisters event

The Coop Foundation Awards $43,750 in Grants to Local Nonprofits; Bank Receives Recognition from American Bankers Association

The Cooperative Bank of Cape Cod Charitable Foundation continues to be a major force in supporting nonprofit organizations making a difference and improving lives in our communities.

The Coop Foundation grant recipients for the first quarter the bank’s fiscal year include:

  • $25,000 over four years to Big Brothers Big Sisters of Cape Cod & The Islands for its “Commitment 1,000” initiative to reach, serve and produce positive outcomes, through mentoring, for at least 1,000 children living in its service area.
  • $5,000 to Cape Cod Children’s Place and its “Creating a Culture of Resilience” program, designed to provide nonclinical mental health support through free home visiting services and a public outreach campaign to raise awareness of mental health issues and corresponding support resources.
  • $5,000 to Homeless Not Hopeless to fortify the organization’s net asset account, which is critical to the funding of major repairs and capital improvements to maintain safe and healthy homes for residents.
  • $5,000 to Pause A While to make capital improvements at its new location in Brewster. “The Pause” is a community center for recovery that has the sole purpose of providing a dedicated and warm environment to host 12-step recovery meetings.

I am awed by the dedication and commitment of these deserving organizations and am proud of the Bank’s long-standing support of our community.

The Coop strives to be the epitome of a community bank and we are honored and humbled to have our work recognized on a national level. The Coop recently received an Honorable Mention designation in the American Bankers Association (ABA) Community Commitment Awards competition.

The ABA Foundation’s Community Commitment Awards showcase and recognize banks’ extraordinary acts of service to support the people in their communities and grow their local economies. The Coop was honored for its efforts to help solve Cape Cod’s housing crisis with advocacy for Accessory Dwelling Units (ADUs), town zoning law improvements and affordable housing solutions. As a result of this recognition, Shanika Rogowski, The Coop’s Senior Vice President and Chief Residential Officer was invited to be a panelist/speaker for a recent ABA webinar entitled “Solving America’s Housing Crisis: How Banks are Taking Action and Making an Impact.”

I am so very proud of the work The Coop team does – day in and day out – to make Cape Cod a better and more equitable place to live and work, and the ABA recognition reflects that commitment.


Enjoy the Summer! Wherever You Travel, The Coop is With You

Remember, whether you’re exploring this beautiful peninsula or traveling off-Cape this summer, all Coop clients have access to the Allpoint Network for surcharge-free access to more than 55,000 ATMs in the U.S. (including Puerto Rico), Canada, the United Kingdom, Australia and Mexico.

Allpoint Network ATMs are safe and secure and located inside several popular retail stores including Walgreens, Target, Speedway, Circle K and CVS Pharmacy – including right here on Cape Cod. Use the embedded link to find an ATM near you, whether you’re at home or on the road. In today’s economic climate, fees and surcharges can add up fast, that’s why participation in the Allpoint Network is yet another great money-saving benefit for Coop customers and clients.

On behalf of everyone at The Coop, I wish you a safe and healthy summer season full of great memories with family and friends.

Best Regards,

Lisa Oliver
Chair, President, & CEO

2023 Summer Interns

We are excited to introduce this year’s group of interns and to announce that three have returned for a second season.

Group photo of 2023 Summer Interns

Back row (left to right): Daniel Uspensky, James McCullough, Jack Cinella, Patrick Foley, Michelle Wu, and Brooke DeLucia Front row: Katherine Rose, Olivia Guden, and Emily Elio Not pictured: Samuel Starobin, Zachary Rogers, Kiara Nagle, and Teya Kennedy

Returning are Zach Rogers in our Sandwich branch, Brooke DeLucia in Marketing and Sam Starobin in Data Analytics.

The Internship Program continues to grow – from eight interns in 2019 to 13 in 2023. We’ve added interns in our Deposit Operations, Finance and Retail departments.
Interns will explore departments and roles outside of their assignments through “coffee and learn” meetings and through trainings on the Bank Secrecy Act (BSA), cybersecurity, and social engineering. Additionally, interns will have the chance to talk with CEO Lisa Oliver and the Senior Leadership Team.

Meet our Interns:

Brooke DeLucia attends Georgetown University where she majors in Government and Economics. Brooke is a news staff writer for The Hoya, Georgetown’s newspaper. Joining the Marketing Team this year, Brooke is excited to put her experience in journalism and social media to use.

Zachary Rogers has returned as a Retail Banking intern in Sandwich. Between his commitment to playing baseball in New York, Zach will be with us in May and August this season. Zachary is studying Business Administration at Colby Sawyer College in New Hampshire.

Samuel Starobin is the Data Analytics intern. Coming off of a semester in Japan, Sam has returned for another great summer with the Data Analytics Team. Sam is a student at UMASS Amherst obtaining a BA Science, Managerial Economics with a double major in Japanese language and Literature.

Jack Cinella is the Sandwich Retail Banking intern. Jack is a student at University of South Carolina, Darla Moore School of Business, and is majoring in Risk Management and Insurance. Jack has achieved the President’s List and is the recipient of an academic scholarship.

Emily Elio is the Retail Banking intern in Hyannis. Studying for a Bachelor of Social and Behavioral Sciences in Entrepreneurship at Babson College, Emily has been chosen to be part of the highly selective Women Leadership program at Bentley University.

Patrick Foley has joined the East Harwich Team as their Retail Banking intern. Patrick is majoring in Business and Finance at Saint Anselm College. As an officer of the King Edward Society, Patrick’s commitment to making a difference in his community aligns with The Coop’s mission, vision and values.

Olivia Guden is our East Dennis Retail Banking intern. Olivia is studying Business Economics and Finance at Providence College. Olivia studied abroad in Barcelona last fall and is a member of the Women in Business Club, Economics Club and Women in Economics Club.

Teya Kennedy has joined our Falmouth teams as their Retail Banking intern. Teya is a UMass Amherst, Isenberg School of Management, student obtaining her Bachelor of Business Administration in Finance and is on track to be a Financial Analyst. Teya is a member of the Isenberg Women in Business Club.

James McCullough is the Finance intern. James is a Bucknell University student majoring in Economics with a minor in Business Analytics. James is a true entrepreneur; he owns and operates his own James McCullough Boat Detailing Services and is a personal boat captain for hire.

Kiara Nagle is a General Operations intern with DOD. Kiara attends the University of Denver, Daniels College of Business, studying for her Bachelor of Science Business Administration with a major in Finance. Kiara has been recognized as a Junior Olympics level gymnast.

Katherine Rose has joined the Yarmouth Port team as a Retail Banking intern. Katherine is a Fairfield University Honor’s student with a double major in Marketing and Finance. Katherine is a part of Fairfield’s The Vanderblue Team as a Marketing and Social Media Intern.

Daniel Uspensky has joined DOD as a General Operations intern. Daniel is obtaining his Bachelor of Science in Business Administration with a concentration in Finance and Real Estate major at Boston University’s Questrom School of Business. Daniel is a BU Finance and Investing Club member.

Michelle Wu is a Retail Banking intern covering several mid-cape branches as a part of our Float Team. Michelle is a student at Babson College School of Business. Michelle is a member of BAPSA Club, Hospitality Management Club and First Gen Club.

Cape & Coast Bank Appoints Stephanie Burbine First Vice President, Cash Management Officer

Stephanie BurbineCape & Coast Bank has appointed Stephanie Burbine to the position of First Vice President, Cash Management Officer.

Burbine, of Falmouth, is a respected and accomplished banking professional with nearly two decades of partnering directly with businesses and delivering cash management solutions. Burbine joins The Coop from Florence Bank in western Massachusetts, where she served as Vice President, Cash Management Officer since 2004. She has also held positions of increasing responsibility at major financial institutions including HSBC Equator, Union Bank of California and Fleet Bank.

In her new role at The Coop, Burbine is leading the charge in developing an enhanced suite of robust cash management products and services for businesses across the Cape.

“Stephanie’s penchant for providing exceptional customer service, proactive problem solving and consultative approach to understanding client needs are an ideal fit for The Coop,” said Lisa Oliver, Chair, President and CEO, Cape & Coast Bank. “I look forward to sharing more information about our exciting cash management suite in the coming weeks.”

Burbine holds a bachelor’s degree in business administration and finance from the University of Connecticut. She is also involved in community affairs and has been an active volunteer supporter of the Pioneer Valley Performing Arts Public Charter School and the United Way of Hampshire County.

“I am thrilled to join The Coop, a bank clearly dedicated to serving its customers and helping businesses bank more efficiently and conveniently,” said Burbine. “I also admire The Coop’s dedication to community service and look forward to becoming involved with nonprofit organizations on the Cape, a place I have been visiting all of my life and now proud to call my permanent home.”

The Coop Reports Strong Fiscal Year Earnings, Asset Growth

Lisa Oliver welcomes Patricia Nadle, from left, Matthew Cole, Carol Edmondson and Mario Campos to The Coop family during the Bank's Annual Meeting.

Lisa Oliver welcomes Patricia Nadle, from left, Matthew Cole, Carol Edmondson and Mario Campos to The Coop family during the Bank’s Annual Meeting.

Cape & Coast Bank recently held its annual meeting for the fiscal year ending March 31, 2023, reporting strong financial performance and electing a new member to the bank’s Board of Directors and five new Corporators.

Mark Linehan, Chief Financial Officer, reviewed key financial metrics and highlighted the Bank’s well-capitalized position. The Bank experienced a year-over-year increase of 22% in net income to $9.1 million, 14% of Return on Average Assets, and overall growth of 8% in Total Assets to $1.45 billion.

Scott Kwarta, Chief Risk Officer, presented on the evolution of banking technology and future priorities and investments that will help to better serve clients.

Lee Ann Hesse, Chief Engagement Officer, also provided an overview of the Bank’s philanthropy and community support, presented the five areas of giving and offered success stories from nonprofit community partners. The Bank’s corporate giving initiatives and Cape & Coast Bank Charitable Foundation Trust combined to contribute $358,349 in philanthropic and community support funding to local nonprofit organizations during the recently completed fiscal year.

Matthew Cole, President and Chief Executive Officer of Cape Associates, Inc., a full-service custom building and remodeling company based in Eastham, was elected to The Coop’s Board of Directors during the annual meeting and will serve a three-year term. Cole represents the third generation of his family to lead Cape Associates, and is actively involved in the community, currently serving as Vice President of the Community Development Partnership. He has been a Corporator of the Bank for 11 years and is also a member of The Coop Foundation Board of Directors.

The Coop also elected five new Corporators who will serve 10-year terms. They include:

“I welcome The Coop’s new Corporators and Board member and look forward to working closely with them as we continue to meet the ever-changing banking and financial services needs of our local communities,” said Lisa Oliver, Chair, President and CEO of Cape & Coast Bank. “Together with our incumbent Corporators and Board of Directors members, they represent a multi-faceted and diverse group of business and nonprofit leaders who are deeply committed to making Cape Cod a better place to live – and thrive – for all.”

The Annual Meeting was also the final official event for two longtime members of the bank’s Board of Directors – Sheila Vanderhoef and Mike Ford. Vanderhoef was elected to the Board in 1993, and was the Bank’s first Lead Director and woman of color on the Board. Ford was elected in 2004 and served as the Audit Committee Chair. As a real estate attorney, Ford helped the Bank through many transactions including securing the land for its Independence Park headquarters in Hyannis.

“We will greatly miss Sheila and Mike on The Coop Board of Directors, not only for their expertise, wisdom and guidance, but most importantly, their friendship,” said Oliver. “Their service and commitment to The Coop for 30 and 19 years respectively was extraordinary, and they will forever be engrained in the history of the bank. We extend our sincere wishes for a long, happy and healthy board retirement for Sheila and Mike.”